Hyke Kliffen - van der Meer
Sales Manager at Qinexo NV- Claim this Profile
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Dutch Native or bilingual proficiency
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English Full professional proficiency
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Italian Elementary proficiency
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German Elementary proficiency
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French Elementary proficiency
Topline Score
Bio
Rutger Nieuwkamp
Meer dan 2 jaar heb ik samen met Hyke mogen werken. Daarbij is ze van zeer grote toegevoegde waarde geweest voor Obvion, ons MT en zeker ook haar eigen team. Met goede verbinding heeft ze haar team laten groeien en succesvol laten aansluiten op de rest van de organisatie en optimaal laten bijdragen aan de Obvion doelstellingen. Dit ten tijden van de grootste IT verandering van Obvion. Daarnaast ook als persoon een hele goede aanvulling in team geweest. We zullen je humor in kennis enorm gaan missen. DANK voor afgelopen periode!
Ben Beckers
Prettige collega, ook voor detail (zakelijk en op persoonlijk vlak) en een doorzetter typeren Hyke. De afgelopen anderhalf jaar samengewerkt in een meer dan dynamische omgeving. Hierin heeft Hyke haar plekje al snel gevonden en weet ze op prettige manier de verbinding te leggen. Daarbij heeft ze de doelen duidelijk voor oog en blijft ze hierop najagen. Waarbij ze ook op detailniveau de belangrijke issues weet te vinden.
Nikki Seegers
In the past (2011) I had the liberty to report to Hyke as an Incident Coordinator. I admire her ambition and Leadership as a manager. Thanks to Hyke I could develop my skills as a coordinator for KPN. She personally coached me to be more professional and challenged me to grow into a good and skilled coordinator. At the end I was able to report to her technically in the daily operation. I enjoyed working with her as she helped me grow and improve profesionally and personally. Currently I have been given the opportunity as a leader. Without her support I wasn't able to take these carreersteps so fast. She is now supporting me on a perslnal mentorship as a manager and facilitating me to recognize my personal style of leadership. She supports me by teaching me instruments in HR and reflecting to improve. Anyone is lucky to have her as a manager because she is respectfull, ambitiuous and eager to coach anyone who wants to.
Rutger Nieuwkamp
Meer dan 2 jaar heb ik samen met Hyke mogen werken. Daarbij is ze van zeer grote toegevoegde waarde geweest voor Obvion, ons MT en zeker ook haar eigen team. Met goede verbinding heeft ze haar team laten groeien en succesvol laten aansluiten op de rest van de organisatie en optimaal laten bijdragen aan de Obvion doelstellingen. Dit ten tijden van de grootste IT verandering van Obvion. Daarnaast ook als persoon een hele goede aanvulling in team geweest. We zullen je humor in kennis enorm gaan missen. DANK voor afgelopen periode!
Ben Beckers
Prettige collega, ook voor detail (zakelijk en op persoonlijk vlak) en een doorzetter typeren Hyke. De afgelopen anderhalf jaar samengewerkt in een meer dan dynamische omgeving. Hierin heeft Hyke haar plekje al snel gevonden en weet ze op prettige manier de verbinding te leggen. Daarbij heeft ze de doelen duidelijk voor oog en blijft ze hierop najagen. Waarbij ze ook op detailniveau de belangrijke issues weet te vinden.
Nikki Seegers
In the past (2011) I had the liberty to report to Hyke as an Incident Coordinator. I admire her ambition and Leadership as a manager. Thanks to Hyke I could develop my skills as a coordinator for KPN. She personally coached me to be more professional and challenged me to grow into a good and skilled coordinator. At the end I was able to report to her technically in the daily operation. I enjoyed working with her as she helped me grow and improve profesionally and personally. Currently I have been given the opportunity as a leader. Without her support I wasn't able to take these carreersteps so fast. She is now supporting me on a perslnal mentorship as a manager and facilitating me to recognize my personal style of leadership. She supports me by teaching me instruments in HR and reflecting to improve. Anyone is lucky to have her as a manager because she is respectfull, ambitiuous and eager to coach anyone who wants to.
Rutger Nieuwkamp
Meer dan 2 jaar heb ik samen met Hyke mogen werken. Daarbij is ze van zeer grote toegevoegde waarde geweest voor Obvion, ons MT en zeker ook haar eigen team. Met goede verbinding heeft ze haar team laten groeien en succesvol laten aansluiten op de rest van de organisatie en optimaal laten bijdragen aan de Obvion doelstellingen. Dit ten tijden van de grootste IT verandering van Obvion. Daarnaast ook als persoon een hele goede aanvulling in team geweest. We zullen je humor in kennis enorm gaan missen. DANK voor afgelopen periode!
Ben Beckers
Prettige collega, ook voor detail (zakelijk en op persoonlijk vlak) en een doorzetter typeren Hyke. De afgelopen anderhalf jaar samengewerkt in een meer dan dynamische omgeving. Hierin heeft Hyke haar plekje al snel gevonden en weet ze op prettige manier de verbinding te leggen. Daarbij heeft ze de doelen duidelijk voor oog en blijft ze hierop najagen. Waarbij ze ook op detailniveau de belangrijke issues weet te vinden.
Nikki Seegers
In the past (2011) I had the liberty to report to Hyke as an Incident Coordinator. I admire her ambition and Leadership as a manager. Thanks to Hyke I could develop my skills as a coordinator for KPN. She personally coached me to be more professional and challenged me to grow into a good and skilled coordinator. At the end I was able to report to her technically in the daily operation. I enjoyed working with her as she helped me grow and improve profesionally and personally. Currently I have been given the opportunity as a leader. Without her support I wasn't able to take these carreersteps so fast. She is now supporting me on a perslnal mentorship as a manager and facilitating me to recognize my personal style of leadership. She supports me by teaching me instruments in HR and reflecting to improve. Anyone is lucky to have her as a manager because she is respectfull, ambitiuous and eager to coach anyone who wants to.
Rutger Nieuwkamp
Meer dan 2 jaar heb ik samen met Hyke mogen werken. Daarbij is ze van zeer grote toegevoegde waarde geweest voor Obvion, ons MT en zeker ook haar eigen team. Met goede verbinding heeft ze haar team laten groeien en succesvol laten aansluiten op de rest van de organisatie en optimaal laten bijdragen aan de Obvion doelstellingen. Dit ten tijden van de grootste IT verandering van Obvion. Daarnaast ook als persoon een hele goede aanvulling in team geweest. We zullen je humor in kennis enorm gaan missen. DANK voor afgelopen periode!
Ben Beckers
Prettige collega, ook voor detail (zakelijk en op persoonlijk vlak) en een doorzetter typeren Hyke. De afgelopen anderhalf jaar samengewerkt in een meer dan dynamische omgeving. Hierin heeft Hyke haar plekje al snel gevonden en weet ze op prettige manier de verbinding te leggen. Daarbij heeft ze de doelen duidelijk voor oog en blijft ze hierop najagen. Waarbij ze ook op detailniveau de belangrijke issues weet te vinden.
Nikki Seegers
In the past (2011) I had the liberty to report to Hyke as an Incident Coordinator. I admire her ambition and Leadership as a manager. Thanks to Hyke I could develop my skills as a coordinator for KPN. She personally coached me to be more professional and challenged me to grow into a good and skilled coordinator. At the end I was able to report to her technically in the daily operation. I enjoyed working with her as she helped me grow and improve profesionally and personally. Currently I have been given the opportunity as a leader. Without her support I wasn't able to take these carreersteps so fast. She is now supporting me on a perslnal mentorship as a manager and facilitating me to recognize my personal style of leadership. She supports me by teaching me instruments in HR and reflecting to improve. Anyone is lucky to have her as a manager because she is respectfull, ambitiuous and eager to coach anyone who wants to.
Credentials
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Effectief Beïnvloeden
ICM opleidingen & trainingenOct, 2018- Nov, 2024 -
ServiceNow Certified System Administrator
ServiceNow – The Enterprise Cloud CompanyJul, 2016- Nov, 2024 -
Opleiding Ploegleider
G4SSep, 2014- Nov, 2024 -
BHV
G4SApr, 2014- Nov, 2024 -
EHBO
G4SApr, 2014- Nov, 2024 -
ScrumMaster
Scrum AllianceOct, 2016- Nov, 2024
Experience
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Qinexo NV
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Belgium
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IT Services and IT Consulting
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1 - 100 Employee
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Sales Manager
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Apr 2021 - Present
By maintaining a strong customer focus and applying both business and technical expertise, we ensure that your goals are achieved. We leave, when you are satisfied.Qinexo employs people with a differing background: functional, technical, ITIL V4 certified service managers and business process analysts. Our team can deliver tailored end-to-end services matching your business needs.Qinexo is a recognized implementer and official Partner and Reseller of ServiceNow and TOPdesk. Qinexo was founded in 2017 as part of the Cronos Group.
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Obvion
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Netherlands
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Financial Services
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400 - 500 Employee
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Manager IT Operations
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Jul 2019 - Mar 2021
As Manager IT Operations I manage the IT Operations department and its outsourcing partners. The IT Ops department focuses on the technical management and exploitation of the IT landscape. This is done by the disciplines: Service Desk, Technical & Security consultancy, Service Level, Configuration, Incident, and Change Management. On a daily level, we ensure that Obvion's IT runs smoothly, error-free, secure, risk-free and cost-effectively. As Manager IT Operations I manage the IT Operations department and its outsourcing partners. The IT Ops department focuses on the technical management and exploitation of the IT landscape. This is done by the disciplines: Service Desk, Technical & Security consultancy, Service Level, Configuration, Incident, and Change Management. On a daily level, we ensure that Obvion's IT runs smoothly, error-free, secure, risk-free and cost-effectively.
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Account Manager
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Jun 2017 - Jun 2019
As a Account Manager I was always hunting for opportunities to position the technologicalsolutions (ServiceNow, Appdynamics or Xebialabs) at new or existing customers. Accountablefor the executed activities done by the Quint Business and Technical Consultants and assuringcontinuous available work assignments throughout the year. Responsible for all the financial,licensing and contractual elements of my accounts.
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Business Consultant - Scrum Master
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Aug 2015 - May 2017
Hands-on consultant who listened to customer needs and translated them into ServiceNow solutions in order to achieve quick results. I quickly adapted to situations and selected methods to accomplish common goals. By probing and asking questions I was able to pinpoint actions and link them to the right person. Thinking outside of the box and by keeping an open mindset enabled me to achieve results. Delivering messages in an enthusiastically manner is a strong quality.As a Scrum Master I managed all the Scrum Artifacts and remove impediments to ensure and improve the velocity of the Scrum Team.
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KPN
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Netherlands
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Telecommunications
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700 & Above Employee
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Emergency Response Officer
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Aug 2014 - Jul 2015
Ensuring the safety of all residents within the building Maastricht-Airport.Which includes:- Keeping the Emergency team trained and prepared.- Taking lead and decisions in case of emergencies.- First contact point for internal and external organization in case of emergencies.- Address, manage and solve risks which interfere the safety of all residents.- Administer all emergency related products within the building.
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Manager Improvement & Support Team
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Apr 2012 - Jul 2015
Assigment: Setting challenging targets towards my team and facilitate individuals in their personal development.We've created and implemented a Knowledge management process for a target group of 3000 employees. Due to this process and its related tools Service Desk employees, 2nd and 3rd line engineers and end-users were able to search, share and use centrally stored knowledge documents. We created a Self Service Portal to facilitate the target group end-users. The portal was linked to all functionalities within ServiceNow.The Self Service Portal offered various options such as: accessing the knowledge database, search solutions for workplace orientated questions, view case statuses, starting chats with Service Desk employees and the possibility to register cases. With client cooperation I ensured that the end-user community would choose the Self Service Portal as preferred support channel. I was in charge of the communication and acceptance within the different groups and supplied demonstrations, webinars, communication plans and promotion strategies. I managed a team of consultants who had several supporting roles in and around ServiceNow which are described below.Responsibilities:- An implemented and mature onboarding, Document policy, and Knowledge management process.- High usage of the support Self Service Portal by our clients.- Ensuring that contract and operational agreements are technically translated into ServiceNow.- Lead, coach individuals, delegate and assign activities to support the financial and operational goals in customer satisfaction and human resource areas.
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Project Manager
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Aug 2011 - Apr 2012
As a Project Manager I arranged the takeover and lead the rebuild of the Getronics Belgium Service Desk Team from Edegem (BE) to Beek (NL). The Service Team serviced 500+ Customers and was in need of reorganization and process improvements. After a successful standardization I was responsible for leading the offshoring the Service Desk responsibilities to Budapest (HU).
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Teamleader of several Service Desk teams
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Dec 2007 - Aug 2011
Assignment: Managing an operation support helpdesk for several external clients.Responsibilities:- Creating operational reports- Ensuring the helpdesk occupation degree- Coaching helpdesk engineers on communication skills- Performance management - Hiring and conducting job interviews
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Teleperformance
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France
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Teamleader Operations
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Aug 2006 - Dec 2007
As a Teamleader Operations I was responsible for the day-to-day operation of several helpdesk teams, monitoring the KPI’s, Service Level Agreements and the performance of the Support Agents. I also carried the HR responsibility for the helpdesk agents.
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Coach
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Aug 2005 - Aug 2006
As a Coach I was responsible for the call quality of our Technical Support agents. By monitoring and scoring their phone calls and logged tickets, I would set up a personal improvement plan to ensure a higher customer satisfaction rate and call resolution percentage.
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Technical Support Agent
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Apr 2004 - Aug 2005
As a Technical Support Agent I was responsible for functionally or technically solving phone calls and emails submitted by customers with an Apple product.
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Education
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2003 - 2003
Hogeschool Zuyd (Maastricht, Heerlen, Sittard)
HBO -
1999 - 2002
Leeuwenborgh College Sittard
MBO3
Community
