Scrum Master

• Oct 2020 - Present

• Streamline and enhance scrum procedure • Lead scrum related meetings (i.e. Sprint planning, Daily, Retrospective)• Maintain Gopax web and mobile that allows users to trade cryptocurrency• Collaborate with different teams such as Platform, Design and Planning to further enhance features and performance of Gopax• Manage project timeline and ensure it meets the requirements • Streamline and enhance scrum procedure • Lead scrum related meetings (i.e. Sprint planning, Daily, Retrospective)• Maintain Gopax web and mobile that allows users to trade cryptocurrency• Collaborate with different teams such as Platform, Design and Planning to further enhance features and performance of Gopax• Manage project timeline and ensure it meets the requirements

Application Delivery Lead

• Apr 2020 - Sep 2020

Senior Business Analyst (eCommerce IT)

• Aug 2017 - Mar 2020

• Maintained the e-Commerce platform that empowers the RWS website, mobile site and mobile app• Implemented application related changes and enhancements, which includes cross-sell/up-sell functionalities, analytics, payment gateways and web content management system (Sitecore)• Utilized automation programs such as Control-M and Visual Cron for batch job operation (e.g. automated report generation, product sync, etc)• Constantly provided application support to users by troubleshooting, analyzing, resolving and tracking incidents from opening to closure • Collaborated with different teams such as Ticketing system (Galaxy) team, Property system (Opera) team, Peoplesoft system team and Biztalk team to enhance and strengthen e-Commerce platform further• Managed vendors by keeping track with project progress and making sure that they are up to speed• Worked closely with users, such as eCommerce, Call Centre and Finance team to keep them up with date with our project progress sand maintain good relationship Projects:• Launched RWS hotel booking function in WeChat Mini Program • Launched modules in Customer Experience Management System• Web Content Management System (Sitecore) Implementation Project• e-Services Onsite payment alternate flow implementation• Automated archival of system related logs • Enhance Daily Sales report

Management Trainee

• Feb 2019 - Sep 2019

Business Analyst

• Aug 2016 - Aug 2017

Projects Involved:• Quarterly Release of RWS Casino Management System (CMS)- Conducted User Acceptance Test in RWS Casino- Communicated with users from RWS to gather requirements for system enhancement- Designed enhancements for Casino Accounting Module- Constantly performed System Integration Testing• Genting Dream Casino Management System (CMS) Implementation Project- Conducted User Acceptance Test in SuperStar Virgo- Communicated with users from Star Cruises to gather requirements for system enhancement- Designed enhancements for Membership and Table Games Module- Constantly performed System Integration Testing

eCommerce IT Intern

• May 2015 - Jul 2015

Project Management Intern

• May 2014 - Jul 2014