Experience

AEP Ohio

• United States
• Utilities
• 1 - 100 Employee

• ServiceNow Developer

  • May 2021 - Present

  Responsibilities: ● Involved in the analysis of end-user requirements and business rules based on given documentation and worked closely with tech leads and Business analysts in understanding the current ServiceNow system. ● Delivered project deliverables on time and within the agreed acceptance criteria in a hybrid methodology environment as they attempted to transition to an Agile Methodology. ● Worked on many Server-side Scripts, Script Includes, Client-side Scripting, UI Actions and several business rules. ● Worked on various modules of ServiceNow like Incident Management, Change Management and Problem Management, Service Catalog, CMDB, and Reporting. ● Integrated with various Cloud environments like Amazon Web Services, Microsoft Azure accounts to the instance through service accounts. ● Developed Service Catalog that includes creating items, workflows, Catalog Client scripts and giving it an enhanced view using the Service Portal. ● Configured ServiceNow discovery, Service Mapping and orchestration. ● Performs integrations and process automation using ServiceNow Orchestration. ● Performed the task of using Discovery to load configuration information to CMDB. ● Worked on Service Mapping to define business services, troubleshoot the discovery and mapping process as well as create new discovery patterns ● Worked on Business Service mapping. Wrote scripts in the sensors in order to map CI's so that the end user can have a graphical representation of CI's. ● Worked on Discovery and set up mid servers and check for the connectivity, Became an expert in troubleshooting Discovery tool. ● Developed custom UI pages related to an application and for a custom login page too. ● Wrote many inbound email actions to ease the work of creating incidents from an inbound email. ● Performed Discovery Customizations including the transformation of class data and restructuring discovery zone coverage for multiple probes. ● Configured LDAP Server and LDAP Listener for updating Show less



Ford Motor Company

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• ServiceNow Developer

  • Jul 2020 - Apr 2021

  Responsibilities: ● Implemented Incident Management, Problem Management, Change Management, Event Management, ITSM, Reporting, Service Catalog in ServiceNow. ● ServiceNow experience with the compliance, risk management and with the third party management. ● Experience implementing new applications and plugins within the ServiceNow portal development. ● Experience in design, build and implementation of work flows, assessments, integrations & reports/dashboards. Identified and prioritized the security threats. ● Create business requirements, technical specifications documents, create use case documents, create test case, and manage project work cycles as a member of the ServiceNow development team. ● Configure and customize Incident Management & Problem Management applications to meet Business Requirements Conduct internal risk assessments and/or compliance reviews, Conduct third party security assessments. ● Developed solutions in the service-now platform that are suitable and ITIL compliant, identify and define business solutions for ITIL users. ● Works directly with Management to align ServiceNow with IT organization strategy and adherence to ITIL Foundation requirements. ● Managing the projects for clients to install appropriate software to allow for effective project management. ● Worked with business analyst to create and modify Service Catalog and Request Workflow Designs. ● Configured and customized the applications in ServiceNow using Performance Analytics with Angular JS, Java script, Jelly, AJAX, Splunk, API, HTML and DHTML. ● Used Database views to generate reports on multiple tables. ● Configured Scheduled Data Import for importing data files from remote server location by SFTP/FTP. ● Worked on CMDB and Asset management. ● Created a customized role with all the required access to the entire application for the admin of GRC. ● Submitted the documentation and trained the GRC users on ServiceNow GRC Application. ● Configured Mid Server's on Dev, UAT . Show less



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• ServiceNow Developer/Admin

  • Jan 2019 - Jun 2020

  Responsibilities: ● Development of Service catalog, which includes creating new catalog items, designing workflows and execution, plans. ● Created functional and technical specifications documents for various Service Now modules ● Implementation, Customization and Maintenance of ITIL modules such as Incident Management, Change Management, Problem Management, Knowledge Management, Service Catalog, Service mapping, CMDB in Service Now. ● Configured Data Dictionary overrides for Default values and operated with JavaScript functions. ● Coordinating the instance upgrade activities. ● Involved in cloning activities like raising the request for cloning and excluding some tables to not come under cloning. ● Worked on Change Management module by enhancing the tool to the stakeholders and made it easy to understand. ● Developed HR service management portal as per business requirements using JavaScript, HTML, CSS and Jelly script. ● Used JavaScript to create Business Rules, Client Scripts, UI Policies and UI Actions ● Worked on CMDB from the scratch. ● Worked on SCCM activity pack for orchestration to manage software deployment and collections. ● Performed the task of using Discovery to load configuration information to CMDB. ● Configured multiple Catalog Items Front-end web / GUI components using JavaScript, CSS, HTML5 ● Involvement with input validation using JavaScript. ● Worked on UI Macros to create pages as templates on requirement from the stake holders ● Configured multiple forms for Asset module using Configuration Management Database. ● Resolving typical Users access and roles issues by checking active directory and users table. ● Pulling reports and scheduling the reports as per the client requirement. ● Creating database views to pull the reports on variables, which are being used by catalog items. ● Writing Catalog client scripts and UI policies to make client configuration side changes. ● Created the UI pages to use them in catalog items, Implement Show less



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• ServiceNow Developer

  • Jul 2017 - Dec 2018

  Responsibilities: ● Design and engineer solutions leveraging all appropriate components offered by ServiceNow to answer the needs for business workflows, ticketing or other ITSM requirements. ● Utilized Java Script in Business Rules, Client scripts, UI Policies and UI Actions to deliver solutions that automate and audit business processes to customize the instance as per Business needs. ● Worked on Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc. ● Worked on Prioritizing of Incidents by Impact, Urgency and Priority. ● Technical implementation of various ServiceNow modules such as change management, Incident management, problem management, service catalog, configuration management. ● Involved in Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, and CMDB in ServiceNow. ● Involved in various upgrade and migration activities. Also, project planning meeting. ● Restricted and Major incident functionalities for user security and urgency. ● Proposed and implemented a generic soap service for use by any catalog item integration with third part tool by mean of easy configurations from client side. ● Configurable SLA implementation in Incident and service catalog management based on user defined parameters. ● Experience in standardization of incident management practices at process, data, reporting and tool level. ● Worked with schedule jobs, events and triggers to manage business needs and handle background work. Show less