Experience

Tech Cuber

• Pakistan
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Develop Manager

  • Jan 2023 - Present

  Manage team and develop skills in new trainees, resolve issues of team leader and CSR Develop a growth strategy focused both on financial gain and customer satisfaction Conduct research to identify new markets and customer needs Arrange business meetings with prospective clients Promote the company’s products/services addressing or predicting clients’ objectives Prepare sales contracts ensuring adherence to law-established rules and guidelines Provide trustworthy feedback and after-sales support Build long-term relationships with new and existing customers Show less



Kaizen global communication

• Karāchi, Sindh, Pakistan

• Confirmation manager

  • Feb 2021 - Nov 2021

  Introduced a social selling process for the sales and marketing team Managed customer satisfaction, resolved complaints and concerns. Met with sales managers to plan and implement objectives for achieving sales and gross profits. Addressed customer complaints, ensuring that a high level of customer satisfaction was obtained. Introduced a social selling process for the sales and marketing team Managed customer satisfaction, resolved complaints and concerns. Met with sales managers to plan and implement objectives for achieving sales and gross profits. Addressed customer complaints, ensuring that a high level of customer satisfaction was obtained.



Dial International Marketing Solution

• Confirmation manager

  • Dec 2019 - Jan 2021

  Effective hiring, training, supervision, mentoring, and development of reliable personnel at management and staff levelsMaintain excellent customer service and relationsOrdering office supplies, office equipment and equipment maintenance.Management of client contracts and paperwork.Identified the challenges facing the company and used proven problem-solving techniques to get results.Implemented a new invoicing system to streamline our inventory, sales and customer service endeavors. Show less

• Team Supervisor

  • Apr 2019 - Nov 2019

  Acted as communication officer between the top and middle management in terms of project updates.Ensured that every agent is on floor as scheduled.Guided the implementation of strategies designed to achieve planned goals.Managed teams of 20+ employees and monitored projects to ensure progress.Generated daily, weekly, monthly, and quarterly reports regarding agent performance metrics and customer retention rates.

• Customer Sales Specialist

  • Sep 2018 - Apr 2019

  Answered anywhere from 50 to 100 calls a day and successfully turned non sales calls into sales calls while making over 700 outbound sales cold calls a day at the same time.Answered questions posed by potential customers and buyers.Excellent at multitasking between taking and making calls and tracking orders in Microsoft excel and word while scheduling appropriate appointment times to close customers simultaneously.Provided accurate and appropriate information in response to customer inquiries. Show less