Experience

Sogolytics

• United States
• Information Technology & Services
• 1 - 100 Employee

• Production Incharge

  • Aug 2023 - Present

  Mumbai, Maharashtra, India Key Focus Area: Resolving client reported issues in defined timelines, improving processes and communication between cross-functional teams ● Investigated and resolved an average of ~10 reported issues daily in collaboration with the Developers, QAs and senior stakeholders ● Reduced product’s downtime from an average of 5 minutes to 0 minutes by performing regression and functional tests in coordination with the IT team to implement a Load balancer ● Enhanced usability and reduced… Show more Key Focus Area: Resolving client reported issues in defined timelines, improving processes and communication between cross-functional teams ● Investigated and resolved an average of ~10 reported issues daily in collaboration with the Developers, QAs and senior stakeholders ● Reduced product’s downtime from an average of 5 minutes to 0 minutes by performing regression and functional tests in coordination with the IT team to implement a Load balancer ● Enhanced usability and reduced customer inquiries by 10% through collaboration with senior stakeholders in the design and implementation of features in the product ● Sustained a 100% adherence to Service-level Agreement (SLA) of responding to the client within 24 hours by streamlining communication and processes across cross-functional teams

• Quality Assurance Analyst

  • Mar 2021 - Present

  Mumbai, Maharashtra, India Key Focus Area: Reducing manual efforts by creating automation scripts using Selenium with Java and REST-assured libraries ● Reduced manual efforts and provided 4 testing reports to senior stakeholders by transforming manual test cases to automation scripts using Selenium with Java. ● Increased testing efficiency and simplified testing process by developing an automation framework using Selenium for web testing ● Developed automation scripts for API testing using Postman and Rest… Show more Key Focus Area: Reducing manual efforts by creating automation scripts using Selenium with Java and REST-assured libraries ● Reduced manual efforts and provided 4 testing reports to senior stakeholders by transforming manual test cases to automation scripts using Selenium with Java. ● Increased testing efficiency and simplified testing process by developing an automation framework using Selenium for web testing ● Developed automation scripts for API testing using Postman and Rest Assured libraries making the process of daily maintenance easy, and saving an average of 30 minutes daily