Experience

Wings Academy VN

• Vietnam
• Professional Training and Coaching
• 1 - 100 Employee

• CEO/L&D Consultant & Facilitator

  • Aug 2020 - Present

  WINGS ACADEMY provides consulting and implementing learning & development service, giving your company the “wings” to upgrade the level of employee competence and creating breakthroughs to your business outcomes. Our expertise: + Pre-opening hotel/restaurant training + Service culture + Communication skill + Cross-cultural communication / Vietnamese culture + Power of dressing / Professional Image (fashion) + Expertise in Hospitality and Fashion Retail ** Wings Academy (Vietnam) is in association with Start Reverse (the Netherlands) in hospitality projects. Show less


Vatel Business School - Hotel & Tourism Management
• France
• Hospitality
• 200 - 300 Employee
• University Lecturer/Freelance Trainer

  • Oct 2018 - Present


AccorHotels

• United Kingdom
• Hospitality
• 1 - 100 Employee

• National Learning & Development Manager Vietnam

  • May 2017 - Jun 2018

  At the AccorHotels Académies' 18 campuses, we provide training to all AccorHotels employees." Key responsibilities: - Be in charge of learning & development training and administration for all hotels managed by Accorhotels in Vietnam from Luxury to Economy brands: Sofitel Legend, Sofitel, MGallery, Pullman, Novotel, Mercure, Ibis, Ibis Styles, etc. - Pre-opening training - Campagne: HEARTIST journey, Le Club Loyalty Programs At the AccorHotels Académies' 18 campuses, we provide training to all AccorHotels employees." Key responsibilities: - Be in charge of learning & development training and administration for all hotels managed by Accorhotels in Vietnam from Luxury to Economy brands: Sofitel Legend, Sofitel, MGallery, Pullman, Novotel, Mercure, Ibis, Ibis Styles, etc. - Pre-opening training - Campagne: HEARTIST journey, Le Club Loyalty Programs



Odyssea Hospitality Management Company

• Vietnam
• Hospitality
• 1 - 100 Employee

• Training Manager

  • May 2016 - May 2017

  "Odyssea Hospitality - the most prominent Vietnamese hospitality management company, offering the widest range of three- and four-star hotels in Vietnam" - Be in charge of learning & development training and administration of 3* Liberty Hotel and 4* Liberty Central Hotels in Vietnam. "Odyssea Hospitality - the most prominent Vietnamese hospitality management company, offering the widest range of three- and four-star hotels in Vietnam" - Be in charge of learning & development training and administration of 3* Liberty Hotel and 4* Liberty Central Hotels in Vietnam.



Maison Joint Stock Company

• Vietnam
• Retail
• 1 - 100 Employee

• Head Of Training Department

  • Jan 2013 - Dec 2015

  "Maison JSC is one of the leading fashion retailers in Vietnam and introduces many international brands into Vietnam market." - Manage and conduct training to 15 international fashion brands: C&K, Pedro, Mango, Jimmy Choo, Christian Louboutin, Bebe, Accessorize, Topshop Topman, Havaianas, Oasis, Warehouse, Karen Millen, Coast. - Organize internal activities for corporate culture on special occasions : 20th October, 8th March, year-end party… "Maison JSC is one of the leading fashion retailers in Vietnam and introduces many international brands into Vietnam market." - Manage and conduct training to 15 international fashion brands: C&K, Pedro, Mango, Jimmy Choo, Christian Louboutin, Bebe, Accessorize, Topshop Topman, Havaianas, Oasis, Warehouse, Karen Millen, Coast. - Organize internal activities for corporate culture on special occasions : 20th October, 8th March, year-end party…



PQC HOSPITALITY GROUP

• Vietnam
• Hospitality
• 1 - 100 Employee

• Head of English section cum Internal Trainer

  • Mar 2011 - Dec 2012

  - Head of English Section: teaching English to CEO, Heads of Department, wait staff, housekeepers, security guards, ... - Internal Trainer:Training Hospitality knowledge and skills: Food and Beverage knowledge (Beef, Finger Food, Wine, Coffee...), Soft skills (Customer service, Sales skill, Teamwork, How to write email...), Hospitality skills (How to set up Fine Dining, Wedding...), Tableware, … - Set up PQC Academy - Organize corporate activities such as blood donation, sport championship, monthly staff birthday, year-end party, etc. Show less



Center of English for Foreign Affairs and Languages Training (CEFALT)

• Teacher of English

  • Aug 2007 - Aug 2011

  Teach English programs: Communicative English, General English, Business English, TOEIC. Teach English programs: Communicative English, General English, Business English, TOEIC.



The Foreign Language Center of the University of Education, Branch 2.

• Teacher of English

  • Jun 2007 - Sep 2010

  Teach English programs: Communicative English, General English, Business English, TOEIC, IELTS Teach English programs: Communicative English, General English, Business English, TOEIC, IELTS



at many companies in different fields

• Other Jobs

  • Aug 2008 - Aug 2008

  I also was in cooperation with many companies in different fields: As a trainer: Hospitality companies: Accorhotels (Sofitel, MGallery, Pullman, Novotel, Mercure, Ibis, Ibis Styles, Premier Village,...), Meliá hotels, Libery hotels, Liberty Central hotels, SASCO (airport restaurants & VIP lounge), TTC hotels, VietDeli (Ngon Villa, Home Finest, Home restaurants), An café & restaurant, Dong Phuong Group - Adora Convention Center; White Palace Convention Center, Rich Products Corporation Other companies: Procoach (Yoga & Treatment), DKSH, Todd’s Realty (Real Estate), P&G (Supermarket Retail), Gema Company (Architecture & Interior Design), Pearson Group, John Robert Powers, Kantar Group, Coteccons, Lee Hecht Harrison, Guniche fashion, Dune London, Parfois, Manulife, Sacombank, OCB Bank, MUFG Bank, Shinhan Finance, Fiditour, First Solar, Bosch, Wilmar, Central Group, Shiseido, Millitary Hospital 175, … Universities & schools: Vatel Business School, International Education Institute (VN National University), VN University of Social Science and Humanity, Van Lang University, EIU University, Foreign Trade University, Vinschool, ToastMaster Club- Vietnam. As an assistant: - An Assistant to Marketing Development Director (SBI Interior Furniture Company) - 2005-2006 As a translator & an interpreter: Chu Viet Company/ Thai Software Conference/ International SOS (Medical Clinic)/ John Robert Powers (Training Center)/ Room to Read (NGO)/ ITD World (Training Center)/ VinSchool/ HCM Agricultural Hi-tech park As a guest speaker: - "Cuộc sống Bừng Sáng" - HTV9 - 2020 - ToastMaster Club- Vietnam - 2017 - Foreign Trade University - 2017 - International Education Institute (VN National University) - 2016 - Van Lang University for students (Pearson Group) – 2014 - Ken’s Talk share – 2014 - Talk show “Dan ong sao Hoa, dan ba sao Kim” (K+ TV station) – 2014 - Talk show “ Sinh to 7 mau” (Ho Chi Minh TV station) – 2013 - EIU University for foreign teachers (Pearson Group) – 2012 Show less



in different industries

• PROJECTS IN SHORT TIME

  • Jan 2008 - Jan 2008

  SET UP THE INTERNAL TRAINING CENTER - 2015 Senior Internal Trainer - 6 months Thanh Thanh Cong Group (TTC) "TTC makes investments in several industries including Real estate, Energy, Cane sugar, Education, Hospitality, and with the participation of all its subsidiaries and joint companies." Key responsibilities: • Training: all soft skill programs for 23 subsidiaries (Staff to Middle-management level) • Training Administration: training programs for Senior Management level SET UP (+84)(08)CAFE at TAN SON NHAT AIRPORT - 2015 Southern Airports Services Joint Stock Company (SASCO) "Having more than 20 years of experience in providing airport services, with 1,300 employees and being one of the Top 500 largest enterprises in Vietnam and Top 10 sustainably developing enterprises in commercial services." Key responsibilities: - Write and train SOP for waiters and waitresses. - Do a market survey and take customer feedback at all SASCO restaurants in Tan Son Nhat Airport. ENGLISH SPEAKING CLUB: FRIENDS & JENNY - 2013-2014 Founder - Administrator - Organize and lead the club 3 sessions per week. - Focus on Communicative English and Soft Skills for adult learners SET UP THE SALES DEPARTMENT IN THE SOUTH OF VIETNAM - 2013 Sales Assistant Manager An Vien Group (AVG) provides digital TV satellite service with 70 broadcasting channels. Key responsibilities: - Set-up facilities for the office - Recruit sales team: 22 people - Write SOP and train Sales Team - Manage Sales Team and report to Sales Director PRE-OPENING HOMEONE ELECTRONICS SHOPPING CENTER - 2012 Internal Trainer Tienphong Service Retail Corporation - the model of multi-storey electronic retail center Key responsibilities: - Write SOP, service training and orientation materials and train 350 new employees. DO MARKET SURVEY - 2007 Kantar TNS Vietnam - Be responsible for interviewing car owners about their usage and maintenance habits. Show less