Experience

3M Vietnam

• Vietnam
• Utilities
• 1 - 100 Employee

• Sales Engineer

  • Apr 2022 - Present

  - Responsible for managing, developing strategy and plans to achieve sales targets by per assigned Territories, Accounts and Channel Partners. - Work closely with internal and external stakeholders/ support team (Customer Service, Channel, Technical, Marketing teams) to ensure achievement of customers’ satisfaction and business plans Apply marketing policy, procedure, plans and proactively update news or unusual pertinent market conditions to supervisor as well as product performance information - Customer’s interaction - daily visit to end-customers and users to introduce and propose 3M’s PSD products, solutions and services; understanding of the customers’ needs and market insights for demand generation; take lead for customer events such as training/workshop and webinars - Co-develop Channel Partners with Channel team, aligning with 3M’s strategy and mindset to support the growth demand of business, market coverage and most importantly, customers’ needs Show less



Vietnam Automotive Industry Development Co., Ltd (VAD)

• Vietnam
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Field Representative

  • Oct 2021 - Mar 2022

  - Contribute ideas in the development of regulations, policies and processes and standards of after-sales service business for the entire dealer network nationwide.- Support the management and development of agency product and service packages in the regional market as assigned.- Monitor, evaluate, train and support after-sales service activities of agents as assigned in charge:- Develop targets for after-sales service business activities (including targets of service vehicles, service and spare parts revenue) of dealers according to the assignment in charge;- Implement monitoring, analysis and evaluation of after-sales service business activities of agents, including: requirements for facilities, service performance targets of agents, compliance process of providing after-sales service, etc. based on the agent evaluation questionnaire. On that basis, propose a support plan to improve the efficiency of after-sales service;- Implement monitoring, analysis and evaluation of after-sales service business activities of agents, including: requirements for facilities, service performance targets of agents, compliance process of providing after-sales service, etc. based on the agent evaluation questionnaire. On that basis, propose a support plan to improve the efficiency of after-sales service;- Proposing plans, implementing and evaluating the results of non-technical training programs for agents and stakeholders;- Coordinate and organize technical training programs for agents and related parties.- Coordinating with the Agency Development & Customer Care Department in building customer loyalty programs related to the agent's after-sales service activities as assigned. Show less

• Executive Training and Technical Support/ Sevice Division

  • Oct 2020 - Sep 2021

  Reporting line : Mr. Phan Van Hiep AS Manager. * Training, instructing for Nissan Dealer’s staff about body & paint * Supporting about body & paint techniques * Standardizing paint supplier for Nissan Dealers * Standardizing equipment & tools * Deploying BP-DOS & 5S standards * Tracking up & evaluating yearly about BP-DOS & 5S at Nissan Dealers * Paint color mixing (Color adjustments for new car) * Estimation Body & Paint repair * Total revenue & report BOD monthly * Estimated annual consumption Show less



Nissan Vietnam Co. Ltd

• Vietnam
• Automotive
• 1 - 100 Employee

• Body & Paint Executive

  • Dec 2015 - Oct 2020

  Reporting line : Mr. Do Van Quynh/ Mr Nguyen Manh Hung AS Manager. * Training, instructing for Nissan Dealer’s staff about body & paint * Supporting about body & paint techniques * Standardizing paint supplier for Nissan Dealers * Standardizing equipment & tools * Deploying BP-DOS & 5S standards * Tracking up & evaluating yearly about BP-DOS & 5S at Nissan Dealers * Paint color mixing (Color adjustments for new car) * Estimation Body & Paint repair * Total revenue & report BOD monthly * Estimated annual consumption Show less



CHEVROLET GIAI PHONG

• Km8 Giai Phong-Phap Van-Ha Noi

• Body & Paint Manager

  • Aug 2015 - Dec 2015

  Reporting line : Mr Khien Service Manager. * Managing the hand-over process & delivery process at the workshop * Assigning & coordinating the work * Controlling the vehicle quality before returning to customers * Making daily report to Board of Management * Training technicians * Supporting to Service Advisors in making quotation Reporting line : Mr Khien Service Manager. * Managing the hand-over process & delivery process at the workshop * Assigning & coordinating the work * Controlling the vehicle quality before returning to customers * Making daily report to Board of Management * Training technicians * Supporting to Service Advisors in making quotation



CCC AUTO

• Hoang Liet-Hoang Mai-Ha Noi

• Deputy Service Manager & Service advisor

  • Jul 2013 - Aug 2014

  Reporting line: Mr Le Hong Quang Workshop owner. * Revised vehicle loss estimation and submission. * Managed staffs development skills. * Managed two junior staffs and coordinated with other team members. * Gathered specifications and designs structure of standard operating procedure for the body shop flow process. * Workshop improvement and revamped * Receiving vehicles coming to be repaired * Working with insurance side to support insurance customers * Controlling job progress * Managing jobs, personnel & materials Show less



TOYOTA THANH XUAN

• 315 Truong Chinh, Khuong Mai, Thanh Xuan, Ha Noi

• Body & Paint Team Leader

  • Jun 2012 - Mar 2013

  Reporting line : Mrs Xuan Service Manager * Paint leader * Organizing of production * Receiving vehicle from Job Controller, tinting paint, checking quality * Supporting & training new technicians Reporting line : Mrs Xuan Service Manager * Paint leader * Organizing of production * Receiving vehicle from Job Controller, tinting paint, checking quality * Supporting & training new technicians



HONDA GIAI PHONG

• Giai Phong - Ha Noi

• Body & Paint Team Leader

  • Mar 2007 - May 2012

  Reporting line : Mr. Hung Body & Paint Foreman * Participate Honda paint skills contest 2008, 2010 * Paint leader * Training new personnel * Organizing of production * Receiving vehicle from Job Controller, tinting paint, checking quality * Supporting & training new technicians Reporting line : Mr. Hung Body & Paint Foreman * Participate Honda paint skills contest 2008, 2010 * Paint leader * Training new personnel * Organizing of production * Receiving vehicle from Job Controller, tinting paint, checking quality * Supporting & training new technicians



TOYOTA Giai Phong Company (TGP)

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Paint Technician

  • Feb 2003 - Apr 2007

  Reporting line : Mr Tran Ngoc Anh / Nguyen Hong Dang Service Manager. * First start job * Working at body & paint workshop * Getting jobs from body & paint team Reporting line : Mr Tran Ngoc Anh / Nguyen Hong Dang Service Manager. * First start job * Working at body & paint workshop * Getting jobs from body & paint team