Experience

Arvig

• United States
• Telecommunications
• 200 - 300 Employee

• Technical Support Specialist I

  • Jul 2016 - Present

  Help Desk technician providing Tier 1 level support to customers and staff for internet, cable tv, and phone services. Responsible for documentation of tickets and escalation of ticket on an as-needed basis. -Assisted customers through step-by-step troubleshooting equipment -Maintained professionalism and courtesy with customers at all times -Troubleshoot customer personal devices, connection to services, and company outages -Digitally authorized 3rd-party equipment on customer accounts -Decided when to escalate a customer issue to Tier 2 technician in order to resolve service troubles Show less



College of Saint Benedict and Saint John’s University

• United States
• Higher Education
• 100 - 200 Employee

• Culinary Chef

  • Aug 2014 - Jul 2016

  Managing and maintaining designated stations by making sure food follows safety protocols and regulations to be served to students and staff. Training student workers on how to do their job effectively and efficiently. Managing and maintaining designated stations by making sure food follows safety protocols and regulations to be served to students and staff. Training student workers on how to do their job effectively and efficiently.