Experience

AlmaneaCo

• Saudi Arabia
• Retail
• 100 - 200 Employee

• E-Commerce Solution Specialist

  • Feb 2023 - Present

  • Order processing of all transaction-type orders • First, check availability and order confirmation according to company guidelines. • Order Management - Handle inquiries, check product availability, order entry and monitor material allocation. • Order monitoring and keeping customers updated with regular information about orders and shipments. • Understand model-specific performance indicators and support actions and corrective measures. • Preparing debit and credit notes and processing quality notifications and customer returns. • Resolve requests for order changes and issues while handling customer complaints and inquiries internally and externally. • Come up with new ideas/features for developing a competitor and market-leading product and or service, also to work with stakeholders for their requirements. • Manage the roadmap of features across the enterprise level to launch new products and services and the integration layer between the new product/ service and other systems/ components • Work closely with team leaders. • be responsible for day-to-day maintenance of the e-commerce website. • own and prioritize incoming business change requests, working directly with internal and external team members to evaluate, assign and resolve tasks related to Magento 2 administration and content management • Maintain the integrity of the product catalog and make updates • Manage product types, categories, names, SKUs, attributes, and pricing (regular, tier, unique, or group pricing), photos, descriptions, inventory • Handle CMS/content updates • Configure sites – location, contact, store information, email addresses, etc. • Handle basic payment configuration and tax configuration • Set up shipping origin and basic shipping methods • Set up catalog and cart price rules • Manage user access and rules • Manage image uploads, understand image requirements • Handle custom modules configuration and extensions as needed • Test site functions Show less



Black Box Electronics

• Saudi Arabia
• Retail
• 1 - 100 Employee

• Magento Solution Specialist

  • Sep 2019 - Feb 2023

  • be responsible for day-to-day maintenance of the e-commerce website. • own and prioritize incoming business change requests, working directly with internal and external team members to evaluate, assign and resolve tasks related to Magento 2 administration and content management • Maintain the integrity of the product catalog and make updates • Manage product types, categories, names, SKUs, attributes, pricing (regular, tier, special, or group pricing), photos, descriptions, inventory • Manage product attributes • Format CSV data for import • Review search terms and clean up if necessary • Handle CMS/content updates • Configure sites – location, contact, store information, email addresses, etc. • Handle basic payment configuration and tax configuration • Set up shipping origin and basic shipping methods • Set up catalog and cart price rules • Manage user access and rules • Manage image uploads, understand image requirements • Handle custom modules configuration and extensions as needed • Test site functions Show less



Sheta & Saif

• Saudi Arabia
• Retail
• 100 - 200 Employee

• Magento Solution Specialist

  • Sep 2019 - Jan 2023

  • be responsible for day-to-day maintenance of the e-commerce website. • own and prioritize incoming business change requests, working directly with internal and external team members to evaluate, assign and resolve tasks related to Magento 2 administration and content management • Maintain the integrity of the product catalog and make updates • Manage product types, categories, names, SKUs, attributes, pricing (regular, tier, special, or group pricing), photos, descriptions, inventory • Manage product attributes • Format CSV data for import • Review search terms and clean up if necessary • Handle CMS/content updates • Configure sites – location, contact, store information, email addresses, etc. • Handle basic payment configuration and tax configuration • Set up shipping origin and basic shipping methods • Set up catalog and cart price rules • Manage user access and rules • Manage image uploads, understand image requirements • Handle custom modules configuration and extensions as needed • Test site functions Show less



Best Response Media

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• First Line Support Magento Adminstration (Solution specialist)

  • Apr 2021 - Sep 2022

  Be responsible for day-to-day maintenance of the e-commerce website. own and prioritize incoming business change requests, working directly with internal and external team members to evaluate, assign and resolve tasks related to Magento 2 administration and content management Maintain the integrity of the product catalog and make updates Manage product types, categories, names, SKUs, attributes, pricing (regular, tier, special, or group pricing), photos, descriptions, inventory Manage product attributes Format CSV data for import Review search terms and clean up if necessary Handle CMS/content updates Configure sites – location, contact, store information, email addresses, etc. Handle basic payment configuration and tax configuration Set up shipping origin and basic shipping methods Set up catalog and cart price rules Manage user access and rules Manage image uploads, understand image requirements Handle custom modules configuration and extensions as needed Test site functions Show less



MageArab

• IT Services and IT Consulting

• Magento Site Manager

  • Mar 2020 - Sep 2020

  Responsibilities: 1- Ensure website functionality and perform software updates 2- Magento Specialist; Manage products, Categories, Attributes, Sales, System Configuration, CMS, Promotions, Sm Market Place. 3- Editing and uploading images and products by bulk sheets. 4- Develop and/or update content on Magento platform 5- Coordinates with stakeholders to ensure that the site provides content and that meet the business needs of the organization. Responsibilities: 1- Ensure website functionality and perform software updates 2- Magento Specialist; Manage products, Categories, Attributes, Sales, System Configuration, CMS, Promotions, Sm Market Place. 3- Editing and uploading images and products by bulk sheets. 4- Develop and/or update content on Magento platform 5- Coordinates with stakeholders to ensure that the site provides content and that meet the business needs of the organization.



Samaya Electronics Egypt Automotive Ltd

• Production Engineer

  • Mar 2016 - Mar 2020

  Planning materials transfer and delivering to the other production departments steps Planning materials transfer and delivering to the other production departments steps


first egypt for elevator company
• Mechanical Engineering Specialist

  • 2014 - Mar 2016