Payment Processing Specialist

• May 2023 - Present

Manufacturing Technician

• Dec 2022 - Jan 2023

• Manufacturing water – based inkjet and fluids. • Ensuring raw materials are available for manufacturing and analyzing machinery and tools to report any faulty or broken items. • Weighing raw materials, mixing, and performing filtration for the final product. • Preparing standard operating procedures for manufacturing inks and dispersion. • Performing quality control on the final product to make sure that the ink abides by the set of Canadian and American Standards. • Manufacturing water – based inkjet and fluids. • Ensuring raw materials are available for manufacturing and analyzing machinery and tools to report any faulty or broken items. • Weighing raw materials, mixing, and performing filtration for the final product. • Preparing standard operating procedures for manufacturing inks and dispersion. • Performing quality control on the final product to make sure that the ink abides by the set of Canadian and American Standards.

Zara - Ecommerce Specialist

• Jun 2022 - Dec 2022

• Responding professionally to each customer contact by answering inbound calls with patience and efficiency. • Showing an excellent customer approach and establishing a relationship of trust with customers. • Answering questions about products, invoices, and dealing with sensitive cases. • Building customer loyalty and offering effective solutions and following up on pending cases at the end of the day. • Assisting the team in all other tasks related to achieving goals and doing technical support. Show less

Contact Center Agent

• Jan 2022 - Apr 2022

Worked as a part-time contact center agent while managing my studies at Concordia University and until I find a job related to my domain of study. Worked as a part-time contact center agent while managing my studies at Concordia University and until I find a job related to my domain of study.

Process Engineering Intern

• May 2020 - Jul 2020

-Acquired general knowledge on the process of cement production, also reviewed and analyzed P&lDs to make continuous and permanent improvements to the process. -Collaborated with 4+ interns by making daily rounds on the chemical plant and writing reports on the status of equipment and the process line under the supervision of senior process engineers. -Assisted in process simulation and design calculations using Aspen Plus & Aspen HYSYS and with hands-on routine maintenance for the process equipment including ball mils, coolers, pumps, and separators. -Helped 4+ quality control engineers in the control room monitoring different sections of the process line and ensuring smooth operation. - Conducted ditterent quality tests tor the cement produced under the supervision of lab technicians to ensure it abides the set of Lebanese & European standards. Show less