Experience

Sedar Global

• United Arab Emirates
• Retail
• 200 - 300 Employee

• Sales Representative

  • Feb 2021 - Present

  • Provides excellent customer service. • Manages the Client Services Coordinators (creates staff schedules, manages workflow, handles staffing and employee issues, enforces departmental policy and procedures, is a best practices example for Client Services Duties.) • Accurately performs registration process for new and existing clients Schedules appointments according to established procedures • Make reminder calls to clients • Meets agency participatory expectation • Assure that staff is provided with proper training, instruction, tools, and methods to perform their jobs. • Lead and motivate staff in handling change, building trust, and partnership. Encourage and build a team environment. • Perform timely performance evaluations, as well as appropriate disciplinary actions. Evaluate all Customer Service Staff on communication skills and technical knowledge. • Ensure that all Customer Service Representatives have up-to-date benefit information. • Ensure Customer Service follow-up methods and procedures are complete and meet time standards. • Develop and train senior staff to provide a high level of support. • Create method to provide feedback and Quality Assurance on identified errors. • Assist with Client Services as needed. • Capture and report on all Customer Service measurements, production, and turnaround time metrics. Show less



G force

• Dubai, United Arab Emirates

• Marketing Specialist

  • Jan 2019 - Jan 2020

  Marketing Marketing



ZARA SA

• Retail
• 700 & Above Employee

• Inside Sales Executive

  • Nov 2017 - Jan 2019

  • Provides excellent customer service. • Make reminder calls to clients. •Coordinates sales forecasting, planning and budgeting process used within the sales organization. Proactively monitor and strives to maintained high level of quality, accuracy, and process consistency in the sales organization. Planning's efforts as needed, coordinates, planning activities with other function and stakeholder's within the sales. • Supports equitable assignment of sales force quotas and ensure quotas are optimally allocated to all sales channels and resource. • Works to ensure all organization obiectives are assigned in a timely fashion. • Monitor and accuracy efficient distribution of sales reports and other intelligence essential to the sales organization. Recommend revision to existing repots or assist in the development of new reporting tools as needed. •Support the team in stores. • Audit and follow-up all of sales representative. Show less