Experience

Nile Projects & Trading Co.

• Egypt
• Motor Vehicle Manufacturing
• 300 - 400 Employee

• Retail Sales Manager

  • 2014 - Present



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• BATAL AHMED ABD AZIZ STORE MANAGER

  • Jan 2013 - Jan 2014

  During this period, I’ve been responsible for Monitor and control all store operational expenses Within the pre-set corporate norms and standards to meet The store budget and plan in a cost effective way Ensure compliance of the store with all governmental laws And stipulations through constant inspections to eliminate Exposing the company to any legal hazards/cases. Build and maintain open and positive relations with all divisions Of the company to ensure that company policies and procedures Are clearly implemented through proper communication. Set and achieve sales target to maximize store profit through maintaining Complete product range. Manage and support customer service, food safety and hygiene in store With respect to the set standards to ensure consistency and quality of Service and products. Following up the market status and our compotators products, prices, customer numbers and sales



Etisalat UAE

• United Arab Emirates
• Telecommunications
• 700 & Above Employee

• Customer service representative (Internet Support)

  • Jan 2006 - Sep 2011

  Internet Technical Support over phone (101) at Etisalat, UAE. As an outsourcing and co-operation project between (Etisalat and TASC) Technical Support/Help Line/Help Desk / Inbound Customer Contact Center Services. Support Dialup / ADSL / Fiber Optical / HFC / Wi-Max / / USB Modems / DEL / IPTV / Mail / Domain / Webhosting / Online services. Support Windows Xp, Vista, 7 and Mac OS. ADSL Router Configuration (Linksys, Delink, Semines, Lucent, Alcatle, Aztech,). Support Customers allover UAE from 204 Countries in both languages (Arabic/English). Tier1Support; Troubleshoot over phone / Escalate problems to Concerning Departments. Achieving Company targets of Service & quality for ISO and COPC. As Etisalat Customer Care Centre (UAE) is the 1st Operator CCC in GCC region to becertified by the global authority on customer service standards - Customer Operations Performance Center International Inc. COPC-2000 CSP (2009/2010) / ISO 27001 and ISO 9001 certified for (2005-to-2010) Took Special courses in Customer Care which is required to achieve COPC / ISO Certificates and improve Service, Quality, Revenue, Customer Satisfaction Profitability and Decreasing Cost. Courses Content: What Customer Service means. Active Listening Skills. Telephone Etiquette. Problem Solving. Cross and up selling technique. What system CCC management follow [(ISO / COPC) for Certifications & Rules / Policies. How to deal with customers. How to describe products / Service / pricing. Handling Customer complaints. Dealing with competitors' customers. Ticketing System: Corporate Billing Customer Management (Etisalat Private Application) Customer Care (Etisalat Private Application) Etisalat Customer Care Framework (Etisalat Private Application) Etisalat, Inc.: The 1st Service Provider in UAE & Arabic Area for Internet / Mobile / Telephone and operates in18 Countries across Asia, the Middle East and Africa: