Experience

Haffertys
• United Kingdom
• Manufacturing
• 1 - 100 Employee
• Founder

  • Sep 2021 - Present


Spring Craft Ltd

• United Kingdom
• Furniture
• 1 - 100 Employee

• Director

  • Dec 2018 - Jul 2021

  Director of an innovative bed manufacturer based in Yorkshire with over 60 employees. Redeveloped strategic direction of company. Segmenting the target market, driven by economies of scope. Moving the company from exclusively developing upholstered bed frames and headboards to a wide range of bedroom furniture including, but not limited to; bedroom chairs, footstools, blanket and ottoman boxes, vanity seating. Sourcing and negotiating with fabric suppliers for the latest furniture and upholstery fabrics. Designing original products to maintain a sustainable competitive advantage, and offer unique selling points of the company. Ensuring costs and productivity are efficient, achieving economies of scale through acquisition of customers nationally, including multiple retailers. Solely designing a new logo and strap line that highlights the goals and target market of the organisation, as well as creating a new website single-handedly. Developing a social media presence on popular platforms to further build the reputation of the company. Liaising with customers to engage in productive dialogue and receive feedback to ensure products offered are sensitive to market trends and meet demands. Taking sole responsibility of HR, disclipinary hearings and reward recognition amongst employees. Also implementing Health & Safety at work. Developed a showroom to bring photography in-house, saving on regular annual outlays, and utilising computer skills to solely create a brochure in line with the vision of the company. maintaining accounts, chasing outstanding payments and ensuring supplier payments are done in a timely fashion. Tying up payments receivable and payable using SAGE software, and paperwork from delivery notes. Delegating tasks to specialist staff to encourage responsibility amongst the staff, and utilise a knowledge economy within the organisation. Setting price strategies to ensure competitiveness and reflecting our market strategy and position. Show less


Waterhead Academy
• Primary and Secondary Education
• 1 - 100 Employee
• Mathematics Teacher

  • Sep 2018 - Dec 2018

HM Revenue & Customs
• United Kingdom
• Government Administration
• 700 & Above Employee
• Administration Officer

  • Jun 2016 - Oct 2016

HSBC Retail Banking and Wealth Management
• Customer Service Associate

  • Dec 2015 - Jun 2016


Capita Business Services

• IT Services and IT Consulting
• 300 - 400 Employee

• Financial Services Case Handler

  • Oct 2013 - Nov 2014

  Case Handler working on behalf of Capita Outsourcing Financial Services for Lloyds Banking Group. Involves data mining, report writing, telephony customer services, complaints handling, following processes, assessing evidence, whilst adhering to, & keeping up to date with the latest FCA and DPA guidelines. Promoting group values, liaising with members of staff from various departments to further expand my financial commercial awareness. Exceeding and maintaining productivity and quality targets, with a view to progression into a more managerial role. Show less



River Island

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Advisor

  • Dec 2011 - Feb 2012

  I was employed for a temporary contract over the holiday period to be able to meet the extra demands in a fast-paced, busy sale period. I worked as an operations assistant, which included accounting for all the stock, bringing stock to the shop floor when asked for by the customer. Hourly replenishment of sold stock. Rearranging the shop floor fittings for the January sale period. I was employed for a temporary contract over the holiday period to be able to meet the extra demands in a fast-paced, busy sale period. I worked as an operations assistant, which included accounting for all the stock, bringing stock to the shop floor when asked for by the customer. Hourly replenishment of sold stock. Rearranging the shop floor fittings for the January sale period.



Dura Beds Ltd.

• United Kingdom
• Furniture
• 1 - 100 Employee

• Intern

  • Jan 2010 - Sep 2010

  Shadowed the Sales Director in a large bed manufacturing company. experience includes: attending sales meetings & greeting representatives from other firms. Produced sales reports. Used SAGE to monitor customer and supplier accounts, create invoices & manage orders. Carried out costing techniques on new products, creating a report for the sales director. Hands-on experience in the manufacturing process for greater understanding of the industry, learning how to operate specialist machinery. Daily responsibilities also included: answering the telephone, processing orders and dealing with customers and suppliers. Meeting and greeting visitors, including several international business directors. Show less



Habitat

• Non-profit Organizations
• 1 - 100 Employee

• Sales Advisor

  • Jan 2006 - Nov 2006

  Worked for a contemporary home furnishings company. I began as a stockroom assistant, displaying and recovering goods each day as well as dealing with daily deliveries. I also took part in a manual handling course. Whilst on the shop floor, my interaction with customers was rewarded by my manager offering me a sales assistant role. From there I was till trained and answered external telephone calls answering any incoming queries from customers or otherwise. We held staff meetings and exceeded our targets set regularly. As further reward for my good progression and ability to learn quickly, I was sent on a 'super selling' course to be able to expand on my commercial awareness and the various selling techniques to maximise sales. I was then trained further to process furniture orders and organise delivery dates that were both convenient for the customers and the delivery companies. Show less