Experience

Direct Linen Textiles International Ltd

• United Kingdom
• Textile Manufacturing
• 1 - 100 Employee

• Customer Service Executive

  • Apr 2019 - Present

  Handling customer queries via email and telephone and processing orders through the website. Operating the automatic textile hemming production machine. Print department – carrying out maintenance of workshop printers, heat-presses and heat fixation calendar. Handling customer queries via email and telephone and processing orders through the website. Operating the automatic textile hemming production machine. Print department – carrying out maintenance of workshop printers, heat-presses and heat fixation calendar.



Amazon

• United States
• Software Development
• 700 & Above Employee

• Jambuster

  • Oct 2018 - Mar 2019

  As an engineer trainee I started of by clearing blockages across the fulfilment centre and understanding how the systems such as SCADA, OEE (Operating Equipment Efficiency) and sensors work. I was then a part of the development team who deal with and resolve recurring issues across the FC to maximise the efficiency of the machines therefore achieving better product count. This was done through observing and analysing data graphs and figures on SCADA and OEE to improve the lines and equipment efficiency across the facility which in return improved production time.



The University of Salford

• United Kingdom
• Higher Education
• 700 & Above Employee

• Lab technician

  • Jun 2017 - May 2018

  Cleaning and calibrating equipment to be used for experiments. Preparing agar plates to culture microorganisms. Counting cells underneath a microscope using a hemocytometer. occasionally assist tutors in taught laboratory classes. Cleaning and calibrating equipment to be used for experiments. Preparing agar plates to culture microorganisms. Counting cells underneath a microscope using a hemocytometer. occasionally assist tutors in taught laboratory classes.



Holland and Barrett SEA

• Singapore
• Wellness and Fitness Services
• 100 - 200 Employee

• Assistant Manager

  • Jul 2016 - Mar 2018

  Authorisation of refunds, returns and exchanges as well as cash handling and banking. Stock count and adjustments, audits and placing weekly orders for stock. Overseeing sales advisors and liaising effectively with all departments. Creating weekly rotas. Flexible approach to cover manger’s role on absence. Authorisation of refunds, returns and exchanges as well as cash handling and banking. Stock count and adjustments, audits and placing weekly orders for stock. Overseeing sales advisors and liaising effectively with all departments. Creating weekly rotas. Flexible approach to cover manger’s role on absence.



Sports Direct

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Advisor

  • Jun 2015 - May 2016

  Meeting and greeting customers upon arrival and maintaining an enthusiastic attitude/approach. Catering to excellent customer service and a memorable experience by meeting needs of customers promptly. Occasionally taking up a managerial role to oversee deliveries during unsociable hours, the staff, and organisation of stock. Meeting and greeting customers upon arrival and maintaining an enthusiastic attitude/approach. Catering to excellent customer service and a memorable experience by meeting needs of customers promptly. Occasionally taking up a managerial role to oversee deliveries during unsociable hours, the staff, and organisation of stock.



Primark

• Ireland
• Retail
• 700 & Above Employee

• Retail Assistant

  • Feb 2012 - Mar 2015

  Managing standards both in the stockroom and on the shop floor, in order to attain efficient service levels and maximise sales potential. Managing standards throughout the shop floor and back of house. Cleaning and ensuring that all stock is displayed correctly. Replenishment of stock throughout all departments from stockroom. Dealing with customer enquiries regarding complaints/exchanges/refunds Managing standards both in the stockroom and on the shop floor, in order to attain efficient service levels and maximise sales potential. Managing standards throughout the shop floor and back of house. Cleaning and ensuring that all stock is displayed correctly. Replenishment of stock throughout all departments from stockroom. Dealing with customer enquiries regarding complaints/exchanges/refunds