Senior Business Consultant

• Oct 2022 - Present

Business Consultant

• Sep 2021 - Oct 2022

Agile IT Business Analyst - Domain Bancassurance

• Feb 2018 - Jan 2020

- Liaise between business and IT to ensure a mutual understanding of processes and applications - Analyse the needs of all the stakeholders and translating those needs into user stories and requirements for the development team - Working closely with a multi-functional scrum team and users to develop acceptance criteria or test cases for the system - Manage the complete test cycle of software development from requirements testing to user acceptance and release testing

IT Business Analyst - Business Intelligence & General Ledger chez NN

• Nov 2017 - Feb 2018

Project : Data migration of GL system due to merge of NN and Delta Lloyd. Other responsibilities : - Maintenance and administration of General Ledger system (Accounts & Cost Centers creation and changes) - Provide reports and processes through the application life cycle (SAP Business Objects) - Review and validate customer files to ensure integrity of data collection and utilization

IT Business & Process Analyst - Service Management

• Dec 2016 - Jun 2017

- Log all Incident/Service Request details, allocating categorization and prioritization codes and keep users informed. - Record and classify received incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible (Jira) - Provide investigation and diagnosis of all Incidents and Service Requests

Contract Management Officer

• Jan 2012 - Dec 2016

- Create, prepare, review and edit all contracts - Communicate and present information to stakeholders about all contract-related matters - Manage record keeping for all contract-related correspondence and documentation - Identify opportunities to improve business processes and devise plans to implement these changes