Technical Specialist, Networks

• May 2019 - Present

Technical Support Analyst II

• Jan 2016 - Present

• Novell Migration • Active directory administration including DHCP and group policy • Logged, tracked and resolved helpdesk calls• Identified and resolved hardware and software problems encountered on PCs, printers, Barcode scanners, servers, Apple / Android devices and other devices connected to the LAN • Utilized monitoring and diagnostic tools to assist with incident resolution • Participated in team projects and made recommendations to enhance IT support• Assisted with network device installation and troubleshooting procedures includes: HP switches, Palo Alto Firewalls, Aruba Clear Pass, Aruba Wireless Controllers, Aruba Access Points and Aruba Central • Produced and maintained technical systems documentation• Developed and provided user support content and documentation • Ensured “SPARE” computer equipment was available, in working order and labeled• Troubleshoot and monitor security software for servers, workstations and Email