Experience

University Information Technology Services at IU

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Consultant

  • Mar 2022 - Present

  Provides tier 1 technical assistance to students, faculty, and staff of the IU-supported communities over multiple services such as phone, email, chat, and walk-in. Job duties include, but are not limited to, the following: Provides technical advising and troubleshooting support to clients in order to resolve problems reported for multiple service areas, including but not limited to: Desktop and mobile computing device platforms (including Windows, macOS, iOS, Android and others) Central systems (email, learning management systems, storage platforms, etc.) Campus networking (wired and wireless connectivity) Documents all customer interactions for research, review, and future reference. Follows up with clients until a satisfactory resolution is reached. As necessary, escalates unresolved issues to the appropriate supervisors, tier 2 staff, and administrators. Updates technical documentation in the IU Knowledge Base for both internal and public consumption. Show less