Experience

Quickservice Technologies, Division of Panasonic Canada Inc.

• Canada
• Retail Office Equipment
• 1 - 100 Employee

• Field Technician, service and Repair, Helpdesk Analyst, and Setup Technician

  • Aug 2017 - Present

  Field Technician - Install new Point of sales equipment, security camera's, pinpad's etc for Franchises such as Tim Hortons, Wendys, Williams Fresh Cafe and more. Service and Repair - Repair any faulty equipment such as headsets, base stations, drive thru timers and more Helpdesk analyst - support customers via phone support with any issues or requests pertaining to Point of sales equipment and restaurant networks Setup - Unbox and set up new point of sales equipment to be installed Show less



Quinn Services - Cyber Security, Android Box, and Computer Support/Lessons/Training

• Niagara Region

• President

  • Jan 2008 - Present

  Virus removal/speed optimization on all computers including Mac and Windows, Software installation, Hardware installation/repair/consulting. Troubleshooting support via phone and on site 24/7. Remote into client machines at clients request to provide technical support when client is not in the country, tutor clients on any field of IT they would like to learn, including all devices(Ex. Android. Mac, Windows, Black Berry etc.) Cyber Security including Penetration Testing, Bug Bounties, and consultation on how to protect yourself from Cyber Threats such as hacking, phishing, social engineering and more. Show less



Best Buy

• Retail
• 700 & Above Employee

• Best Buy Help Desk Team Lead

  • Feb 2014 - Aug 2017

  In charge of managing SLA, watching over 20 Agents, responding to questions, reporting any major outages globally at Best Buy Retail and Corporate locations, Running Service now Reports, as well as taking supervisor calls, regular calls, and create tickets. Optimizing work efficiency, accuracy, employee as well as customer satisfaction, and data entry. Run regular reports to check individual and group agent stats, record inventory/hardware replacements, approval technician and hardware dispatches, coaching/quality any individuals as required. Currently operating at 92 WPM with 100% accuracy. Show less



Niagara Region

• Canada
• Government Administration
• 700 & Above Employee

• Coop Student

  • 2008 - 2010

  Assigned to Niagara region auction preparation and inventory management, Hardware repair/replacement and roll outs. Repeated Co-op for Grade 10 and 11 at the Niagara region Completed Grade 12 co-op at Niagara Regional Police. Assigned to Niagara region auction preparation and inventory management, Hardware repair/replacement and roll outs. Repeated Co-op for Grade 10 and 11 at the Niagara region Completed Grade 12 co-op at Niagara Regional Police.