Experience

OnCourse Systems for Education

• United States
• Education Administration Programs
• 1 - 100 Employee

• Full Stack Developer

  • Jul 2022 - Present

• Application Developer

  • Sep 2021 - Jun 2022

  • Upgraded OnCourse's student portal "OnCourse Connect" from Angular to React in TypeScript.• Assisted upgrading the student portal API from .NET 3 to .NET 6

• Application Developer (Co-Op)

  • Mar 2021 - Aug 2021

  • Upgraded the student portal “OnCourse Connect” from Angular to React.• Led the development of the new student dashboard "Student Story".• Added features to, maintained, and fixed bugs in the OnCourse Systems codebase, focusing on the Sencha ExtJS UI and .NET API.• Handled 70+ tickets and submit 40+ pull requests while on CO-OP.



QVC

• United States
• Retail
• 700 & Above Employee

• Network Operations/IVR Specialist

  • Oct 2019 - Mar 2021

  • Created a NodeJS web-app to scrape and graph real-time and historical contact center performance data. • Instructed call center activities based on daily goals and live data. • Managed thousands of phone agents daily for QVC, HSN, Front Gate, Grandin Road, and Garnet Hill. • Automated manual processes including CMS filters and Excel VBA Macros. • Generated hourly Senior Management reports on contact center performance. • Modernized and styled reports, guides, team SharePoint, and communications. • Created interactive guides for new hires. Show less



Chick-fil-A-Franchise

• United States
• Restaurants
• 700 & Above Employee

• Team Leader

  • Jul 2019 - Sep 2019

  • Delegated positions and created station setups assigning positions, tasks, and responsibilities.• Authorized special permissions, discounts, and managerial functions through POS.

• Front Of House Employee

  • May 2018 - Jun 2019

  • Enforced and maintained high company visual and health standards.• Managed the front of the house business operations.• Trained new employees.



Gateway Diner

• United States
• Restaurants
• 1 - 100 Employee

• Server

  • Sep 2016 - May 2017

  • Greeted guests and provided a welcoming experience. • Tended to multiple groups of people at a time • Operated Point of Sales (POS). • Catered to all guest requests. • Greeted guests and provided a welcoming experience. • Tended to multiple groups of people at a time • Operated Point of Sales (POS). • Catered to all guest requests.



Roosevelt Scout Reservation (RSR)

• Camp Counselor

  • Jun 2016 - Aug 2016

  • Created lesson plans from scratch on book-based topics. • Communication proficiency for all ages. • Maintained youth mental engagement. • Created lesson plans from scratch on book-based topics. • Communication proficiency for all ages. • Maintained youth mental engagement.