Experience

TNEX

• Vietnam
• Financial Services
• 1 - 100 Employee

• Service Delivery Manager

  • Aug 2022 - Present



NUI PHAO MINING COMPANY LIMITED

• Vietnam
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Infrastructure Manager

  • May 2022 - Aug 2022



MSIG Insurance (Vietnam) Co., Ltd.

• Vietnam
• Insurance
• 1 - 100 Employee

• Manager Of Information Technology

  • Jan 2018 - May 2022

  • Manage Infrastructure operation efficiency including Server, Network, Security, Backup, Printer, Door Security, Camera, Meeting Room, Telephone• Manage IT Systems: Active Directory, DNS, Web application, AS400 Core System… • Manage and Drive IT Projects following Company plan and Regional Office plan: Network segmentation, Proxy deployment, Moving to new office, Penetration Testing, Data replication, Link load balancing, Software standardization, IT ticket system, Moving IT infrastructure to Cloud …• Manage IT Policy, Regulation and Guideline: Responsible for creating, proposing and revising IT Documents such as IT Governance, IT Operational Guideline, IT Security Baseline, IT Hardening Guideline• Involve and contribute to IT Strategy and IT Operational Plan• Manage IT Budget, IT cost & IT procurement including IT Investment & IT Expenses• Manage IT Helpdesk team (3 subordinates) to support 200 users: Define helpdesk workflow, monitor and remind/motivate team to maintain IT SLA.• Investigate and apply new tools and automated robot/flow to reduce manual work, company cost & increase operation efficiency.• Propose IT Innovations• Report to line manager, IT Director, Regional Office Show less

• Senior Information Technology Technician

  • Jan 2016 - Dec 2017

  • Manage and operate IT System including Windows Server system (Active Directory, DNS, DHCP, Hyper-V), Network system (Cisco Firewall, Cisco switch, Fortinet firewall), Security System (Bluecoat Proxy, Cisco IPS), Telephone system, Printers, Door Security,…• Provide Helpdesk service for 120 users in Hanoi office.• Organize IT Committee with Directors and Regional Office• Be responsible in IT reports• Execute IT Projects & Procurement• Compose User Manuals• Perform User training Show less

• Information Technology Executive

  • Jan 2014 - Dec 2015

  • Be responsible in Software Development• Collect user’s requirements for company business• Analyze business requirement • Develop tools/sub systems/reports to solve user’s requirement using SQL command, VB.NET, C#.NET• Document projects/enhancements by preparing functional specification and user interface guidance for the reference of end users• Investigate core system to export reports and upgrade system to meet company requirement during business processing



NEC Vietnam

• Hanoi, Hanoi, Vietnam

• Server/System Engineer

  • Apr 2010 - Dec 2013

  • Design, assemble and configure IT system, network system, server system and telephone IP system for factories and companies • Analyze and deploy IT solutions such as Cluster solution, Virtual PC center solution… • Support and troubleshoot server system and IT system (both hardware and software) • Manage IT projects, schedule and prepare documents to kick off the project, handle issues during the project deployment • Partner with people across different departments, branches (Import/Export department and NEC Japan company) to draft the quotation and contract, communicate and negotiate with vendors and clients to finalize the contract • Prepare presentation and build up demo environment to introduce products to customer • Analyze requirements and make documents to propose technical solution to customer. • Collect customer requirements, summarize and customize them to deploy software projects such as accounting software Caputino, ware house management software ESIM… • Support and maintain system for customer during using process Show less