Experience

Capita Remediation Services

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Case Handler

  • Apr 2015 - Present

  On 1st of April 2015, I began working for Capita Remediation Services, on a fixed term contract. I was contracted to the Pension Switching team which was involved in the handling of compensation claims for the Financial Services Compensation Scheme (FSCS). At the start of January 2016, I was made permanent and started claims in the general investments team as well as the Home Finance Mortgage team. Each claim was taken through the initial data gathering stages, to the calculation of loss and compensation due straight to the final decision letter, all the while liaising closely with the third parties and claimants. My duties were to: • Conduct a thorough investigation of a case, liaising with the customer and other parties as appropriate • Liaise with the customer and other parties as appropriate via various media (e.g. written, telephone), ensuring a complete record of all information gathered or given is maintained. • Weigh up all relevant evidence in line with current guidance and procedures • Produce a reasoned report detailing investigations and conclusions in line with authorisation levels achieved using relevant software to provide a full audit trail for the client and the industry regulator • Acquire information as necessary to perform accurate redress calculations • Perform accurate redress calculations using the relevant support tools in line with client and regulatory guidelines • Produce a written response for the customer ensuring a high standard of communication is achieved at all times. • Handle all follow up enquiries and administration in an effective and efficient manner. • To achieve set targets in line with required quality standards, pro-actively reporting emerging issues I was also expected to take responsibility for my own learning and development, keeping up-to-date with all policy, procedural and regulatory developments, maintaining accreditation and making full use of available structured learning opportunities. Show less



Quiz Clothing

• United Kingdom
• Retail Apparel and Fashion
• 200 - 300 Employee

• Accounts/Administrative assistant

  • Jun 2009 - Apr 2015

  Quiz Clothing (June 09 – April 15, summer and holiday periods) During my time with the Quiz Clothing, a position I took upon every summer and holiday period during my studies and then full time after my Masters course, I worked in many important positions and learnt a great deal about how an online operation works. I gained experience in the following areas: • Picking, processing and packaging of customer orders • Handling, processing and reporting of customer returns • Managing stock levels of all categories • Dealing with 3rd party logistic companies • Designing and managing social media opportunities • Dealing with customer queries and complaints via phone and email Perhaps most significantly, I also spent time with the company accountant throughout this period, assisting in the forming and organisation of company accounts, using SAGE as well as producing various reports for senior management. Also, I independently produced various months’ bank reconciliations for the company. Show less


KKMJ
• United States
• Telecommunications
• Accounting Internship

  • 2013 - 2013