Humphrey Huang

Staff Solution Architect / SaaS Value Engineer / Customer Success Engineer at Tanzu Observability by Wavefront
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Contact Information
us****@****om
(386) 825-5501
Location
Austin, Texas, United States, US
Languages
  • English Native or bilingual proficiency
  • Chinese (Mandarin) Professional working proficiency

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Credentials

  • Certified TestStand Architect
    National Instruments
    Aug, 2013
    - Oct, 2024
  • Certified LabVIEW Associate Developer
    National Instruments
    Jul, 2011
    - Oct, 2024

Experience

  • Tanzu Observability by Wavefront
    • United States
    • Software Development
    • 1 - 100 Employee
    • Staff Solution Architect / SaaS Value Engineer / Customer Success Engineer
      • Sep 2021 - Present

      Tanzu Observability by Wavefront is the leading SaaS real-time observability platform, integrating metrics, histograms, and distributed tracing for a comprehensive observability experience.SaaS Value Engineering (Solution Architect / Customer Success) is focused on helping customers achieve maximum value and success with the Wavefront platform. We are highly technical product experts that also manage portions of the account/customer relationship.Responsibilities includes customer consultation (new use cases, best practices, architecture, solution design), training delivery, on-site and remote enablement, proactive health reviews, advanced level support, internal advocacy and escalation of customer needs, alignment of internal resources, and driving product roadmap.Additional tech used include:Python, Go, Java, Kubernetes (+Helm), Docker, Telegraf, TAS (PCF), TKGi (PKS) Show less

    • Senior SaaS Value Engineer / Customer Success Engineer
      • Aug 2020 - Sep 2021

    • Senior Customer Success Engineer
      • Aug 2019 - Aug 2020

    • Customer Success Engineer
      • Jan 2018 - Aug 2019

  • Cloudera
    • United States
    • Software Development
    • 700 & Above Employee
    • Customer Operations Engineer
      • Oct 2017 - Dec 2017

    • Technical Customer Advocate Engineer
      • Dec 2016 - Sep 2017

  • National Instruments
    • Retail Office Equipment
    • PCB Design Engineer
      • Jul 2014 - Oct 2016

    • Premier Applications Engineer
      • Sep 2012 - Jun 2014

    • LabVIEW Student Ambassador
      • Sep 2011 - Feb 2012

    • Waterloo Labs Engineer Intern
      • May 2011 - Aug 2011

  • National Chiao Tung University
    • Taiwan
    • Higher Education
    • 700 & Above Employee
    • Research Assistant
      • Jun 2010 - Aug 2010

Education

  • Columbia University - Fu Foundation School of Engineering and Applied Science
    BS
  • Stuyvesant High School
    High School Diploma

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