Director of Online Learning and Instructional Design

• Sep 2022 - Present

Instructional Design and Online Learning Coordinator at D'Youville College

• Sep 2021 - Sep 2022

Instructional Designer

• Apr 2021 - Sep 2022

Instructional Technologist

• Feb 2020 - Apr 2021

Training & Accessibility Specialist

• Feb 2018 - Feb 2020

Designed, developed, tested, and remediated accessible training content that helps individuals with disabilities achieve their highest level of independence. Main achievements: - Designed the online and in-house vocational training program in telecommunications and customer service, approved by the New York State Department of Education and New York Commission for the Blind. - Managed and built strong and multifunctional relationships with employers in 37 states. - Developed the Contact Center training agenda for Job Access with Speech (JAWS) and sighted users. - Built the internal and external contact center reports for 13 different clients. - Created the Breaking Down Employment Barriers Initiative (BEB) for employers seeking to stimulate business growth by tapping into underutilized workforce. - Designed and developed the accessibility program for the Olmsted Center for Sight. Main Responsibilities: - Met with managers to determine training needs in the agency and market. - Trained and instructed students in the necessary skills to achieve independent work and lifestyle. - Identified the appropriate instructional strategies and use available resources to design effective training programs. - Aligned the training with the strategic objectives of the organization. - Developed lessons and teaching materials to maintain an updated curriculum. - Evaluated the effectiveness of ongoing programs to ensure the best service for clients. - Determined training opportunities to achieve successful employment. - Provided onsite/remote technical support for students and staff. - Managed the web accessibility program in accordance with section 508, 504, and 503. Show less

Training Specialist

• Jun 2015 - May 2017

Worked closely with end-users to ensure retention of critical learning objectives that would allow for the improvement of the Key Performance Indicators (KPI). Major achievements: - Attained and surpassed 95% of the KPI goals during my time as a corporate trainer. - Designed and developed in-house and online learning programs for more than 2,000 trainees. - Lowered attrition rates through innovative training strategies. - Worked with clients to develop employee performance solutions. - Created and implemented the E-School program for more than 400 employees in Colombia. - Won the "Best Employee of the Month" award twice for earnings and metrics growth. Main responsibilities: - Recruited, trained and oversaw new employees. - Identified, analyzed and anticipated consumer and market trends to achieve clients’ commercial goals. - Delivered exceptional client experience and find creative solutions to everyday challenges. - Attained the Sitel's goals via active business development and sales management activities. - Developed and managed strategies across the portfolio of campaigns (Lyft, Frontier Airlines, Cox, HTC), collaborating with the operation managers and team leaders. - Prepared, trained and implemented sales strategies. - Created and presented training management reports for each campaign. - Reported directly to top management and serve as the liaison between the client and Sitel. Show less

International Business Trainer

• Jan 2015 - Dec 2015

Trained Mexican Businessmen in Free Trade Agreement policies and best internationalization practices to effectively internationalize their businesses and meet the office commercial goals. Major achievements: - Reached a record of more than $7 Million dollars in investments and sales at the Health Business Matchmaking Forum and trade mission in Bogota - Supported the internationalization process of more than 120 Mexican companies - Internationalized 22 Mexican companies to Colombia (B2B activities) - Met the 100% of my commercial goals - Created and publish the Business Bulletin of ProMéxico Colombia weekly for more than 800 businessmen and ambassadors in 2 continents Main responsibilities: - Design, develop, implement and evaluate online and hybrid/blended internationalization courses - Train entrepreneurs in international trade regulations - Contact and visit clients to develop partnerships - Conduct and support quantitative and qualitative market research for different entrepreneurs - Conduct and participated in focus groups and ethnographic events to translate trends into insights for planning and execution purposes - Advise entrepreneurs regarding internationalization processes (Regulations, licenses, permits, FTAs, business structures, etc ...) - Prepare management reports for the diplomatic corps of ProMéxico in Colombia - Develop, organize and support the Business Matchmaking Forums and trade missions of the Mexican Embassy in Colombia - Prepare, edit and publish the Business Bulletin of ProMéxico Colombia weekly - Attend and represent the Commercial Office of the Embassy of Mexico in Colombia at different business events Show less

Training And Development Consultant

• Jun 2014 - Dec 2014

The main objective of the internship was to improve the organizational climate and reduce the attrition rates in the Lima and Santiago de Chile offices. Major achievements: - Reduced by 12% and 20% the turnover of personnel in the Lima and Santiago branches, respectively. Main responsibilities: - Visit and conduct training and interviews with employees in Lima and Santiago - Apply questionnaires of organizational climate in the two branches - Develop and implement strategies to improve motivation, stress, teamwork, and communication within the company - Report to top management the results of the action plans Show less

Learning Development and Accessibility Coordinator

• Jun 2013 - Jun 2014

Designed, developed, and coordinated online and in-house English language programs to promote bilingualism in the university through the greater use of the e-learning platform and laboratory. Major achievements: - Developed and implemented the workshop "Do you speak?" for students and teachers - Increased by 37% the student traffic at the English laboratory in 1 year - Reduced by 4% the loss of inventory Main responsibilities: - Coordinate accommodations for online learning sessions - Train students and professors in the proper use of the English laboratory software - Organize hybrid/blended English classes - Develop educational material for the Do you Speak program weekly - Onboard new students to increase the traffic in the English laboratory - Organize and coordinate the activities to be carried out in the English laboratory - Make management reports for teachers and for the board of directors - Create and implement the English workshops weekly - Conduct leveling exams for students entering the first semester - Maintain the loss and damage of inventory under 9% Show less

Corporate Sales Coordinator

• Jun 2012 - Jun 2013

Analyzed, designed and developed instructional materials to increase the company's sales through the formulation, implementation, and evaluation of strategies. Major achievements: - Increased the annual client portfolio by 25% - Prompted the sales of the company by 19% in the first year - Reduced annual costs by 7% - Attained and exceeded the company's commercial goals in 2012 Main responsibilities: - Attain the company's goals via active business development and sales management activities - Profile, contact and visit clients to develop partnerships - Construct an ethnography in search of potential clients - Conduct and execute quantitative and qualitative market research to test products - Formulate, implement and evaluate sales, segmentation and profiling strategies - Perform analysis and make pricing recommendations for new and existing products based on price/value relationships and the competitive set - Prepare management reports for the general manager monthly Show less