Experience

CORETECH BULGARIA

• Bulgaria
• IT Services and IT Consulting
• 1 - 100 Employee

• Account Manager Team Lead

  • Aug 2020 - Present

  - Coordinated team workflow and established a fluent communication channel between clients - AM team - internal tech team.- Responsible for key accounts while delegated relevant requests and task to subordinate and provide support and guidance for them to work independently.

• Account Manager

  • Jun 2018 - Aug 2020

  - Managing a portfolio of accounts to maintain good relationships with clients by meeting them regularly and finding their undiscovered needs with possible solutions. - Assisting clients to grow revenue by analyzing the performance and reviewing widely on related websites constantly to give insights. Several successful cases, such as increased YoY turnover to double and close to triple.



BQool

• Taiwan
• IT Services and IT Consulting
• 1 - 100 Employee

• Product Marketing Manager

  • May 2018 - Jun 2018

• Customer Relationship Manager

  • Jan 2018 - May 2018

  • Maintaining good relationship with Top 100 Amazon sellers (Key account customers) for US and EU region. Provide technical support from online software perspective for their Amazon business.• Attended 4-5 conferences in US on annual basis. Gained brand awareness and brought back feedback to RD team for improving the software performance.

• Customer Success Manager

  • Nov 2016 - Jan 2018

  • Independently provide email and live chat support for Amazon sellers, who located mostly in US and EU, bringing solution to their technical questions when using web-based software.• Grew with the team from 1200 active customers to 1700 plus in one year. Company revenue doubled for two consecutive years.• Familiar with SaaS business model, technical support, and CRM software.



ENYA LIMITED

• Biotechnology Research

• Web Marketing Business Development Consultant

  • Jan 2016 - Apr 2016

  Analyzed online shoppers' habits and preferences in fashion jewelry market enabling Pearlplus, the subsidiaries of ENYA expand their brand into US and Europe market. Analyzed online shoppers' habits and preferences in fashion jewelry market enabling Pearlplus, the subsidiaries of ENYA expand their brand into US and Europe market.



Standard Chartered Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Project Assistant

  • May 2015 - Aug 2015

  Completed at least 500 documents digitization enabling higher efficiency in banking operations Completed at least 500 documents digitization enabling higher efficiency in banking operations



Tagore C.Z. Trading Co. Ltd.

• Administrative Assistant, Department of Overseas Affair

  • May 2013 - Mar 2014

  -Demonstrated fluent language skill while maintaining good relationship with foreign suppliers-Standardized ordering procedures reducing work load and complexity -Redesigned charts of annual sale and import goods volume for superior easy understanding

• Associate Key Account Manager

  • Oct 2012 - Mar 2014

  -Expand construction sealant market and develop potential customers-Maintaining good relationship with customers by consistent contact and meeting customer needs-Organized a trade show, had 5,000 customers visit per day and promoted brand awareness



Abbott

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Regional Sales Representative

  • Sep 2012 - Oct 2012

  Managing Pediatric nutrition products for client management in target channel of hospitals, pharmacies, and clinics Managing Pediatric nutrition products for client management in target channel of hospitals, pharmacies, and clinics



Tri-Service General Hospital-SongShan Branch

• Taipei City, Taiwan

• Nutritionist intern

  • Jun 2011 - Aug 2011

  -Conducted presentations to outpatients on health and diet issue during intern time -Counseled individuals and groups on nutritional practices designed to promote good health in community -Conducted presentations to outpatients on health and diet issue during intern time -Counseled individuals and groups on nutritional practices designed to promote good health in community