Hui Chen
AI Solutions Architect at 埃森哲(中国)有限公司- Claim this Profile
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Bio
Credentials
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Aspect eWFM 7.0 Core FST Professional Certification
Aspect -
Avaya ACE Certification
Avaya University -
Genesys CGE Certification
Genesys University -
Siebel 7.7 Core Consultant Certification
Oracle
Experience
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埃森哲(中国)有限公司
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Business Consulting and Services
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1 - 100 Employee
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AI Solutions Architect
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Jul 2019 - Present
Cooperate with Accenture strategy，business consulting and digital transformation methodology, use all New IT Solutions/technologies, Such as Al, IoT, Big Data, Machine Learning, Microservice, Devops, Design Thinking, blockchain, etc., to form overall solutions and help account teams shape the deals. Cooperate with Accenture strategy，business consulting and digital transformation methodology, use all New IT Solutions/technologies, Such as Al, IoT, Big Data, Machine Learning, Microservice, Devops, Design Thinking, blockchain, etc., to form overall solutions and help account teams shape the deals.
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Xiaoi
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China
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AI Strategy Director
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Sep 2016 - Jun 2019
Working on creating a competitive AI strategy roadmap for business partner to assist with developing market together. Working closely with C-level stakeholders of Partner to define the business streagty that we are trying to integrate AI solution and contribute to the innovative products we are building. Working on creating a competitive AI strategy roadmap for business partner to assist with developing market together. Working closely with C-level stakeholders of Partner to define the business streagty that we are trying to integrate AI solution and contribute to the innovative products we are building.
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eSOON
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Software Development
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1 - 100 Employee
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Solutions Director
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Feb 2013 - Aug 2016
Integrating with traditional and new social media channels (such as WeiBo, WeChat, blogs, online forums, meetups, etc) help customer build Customer Engagement Experience Center. Helping customers using online digital and social media channels with Big Data technology to improve customer experience services and achieve their business goals. Providing practical SocialCRM and big data consulting service through blogs, social media, online digital channels, meetups, and hackathons.. Integrating with traditional and new social media channels (such as WeiBo, WeChat, blogs, online forums, meetups, etc) help customer build Customer Engagement Experience Center. Helping customers using online digital and social media channels with Big Data technology to improve customer experience services and achieve their business goals. Providing practical SocialCRM and big data consulting service through blogs, social media, online digital channels, meetups, and hackathons..
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Avaya Inc
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United States
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Civic and Social Organizations
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Solutions Consultant
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Nov 2007 - Jan 2013
Responsibility for technical elements of proposals to customers and channel partners , Work with channel partners or other experts to analyse clients’ requirements and propose solutions Carry out Inter-Operability Testing with client’s other call center application, conduct demonstrations and trials on client site. Deliver training to channel partners and operator staff in products. Support channel partners in project definition and preparation of proposals. Represent in presentations, client meetings, workshops. Contribute across the business in all functional disciplines as required to achieve its objectives. Build and maintain strong relationships with key stakeholders at all levels inside customers. Identify and qualify new opportunities in co-ordination with Sales Manager. Show less
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Unisys
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Chief Solution Architect
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Jan 2007 - Nov 2007
Work closely with customers, business analysts, system analysts to develop the business requirements and communicate and confirm the requirements, rules, processes internally and externally to the project Support sales and provide technical solutions to customer’s business requirements. Carry out top-level design of architecture and systems for the target Siebel CRM applications, establishing frameworks for detailed solutions, and act as a point of reference and technical authority, as well as looking at associated risks in proposed solutions, evaluating and quantifying the benefits of the solution, and making the architectural decisions. Provide technical guidance to the development team. Assist in the preparation of the work breakdown and develop detailed work plan. Alert project managers to risks to critical path timelines early so that corrective measures can be taken before delivery timescales are irretrievable. Show less
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Aspect Software
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United States
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Software Development
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500 - 600 Employee
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Senior Consultant
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Sep 2001 - Dec 2006
Act as regional channel program manager for all Business Partners, including distributors, resellers, integrators and strategic sell through/with Business Partners. Lifecycle Channel Development requires teamwork with territory leaders and channel sales & marketing teams to help identify, recruit, develop and support high performance Business Partners. Have a high degree of market knowledge with regards to Aspect’s competitive landscape. Identify & understand key competitive programs in the market that are being used to recruit and/or retain high performance channels in China. Show less
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CRM Consultant
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Sep 1995 - Aug 2001
Providing our business partners and clients with CRM solution (Siebel and Pivotal), Call Center solution (Nortel Call Center Solution) and E-Commerce solution. Providing recommendations for the design of our overall system architecture based on his or her technical expertise and knowledge of the CRM/Call Center applications. Fully in charge of the Customer Service Center system requirement analysis, business process improvement, solution design, project management and implementation. Providing our business partners and clients with CRM solution (Siebel and Pivotal), Call Center solution (Nortel Call Center Solution) and E-Commerce solution. Providing recommendations for the design of our overall system architecture based on his or her technical expertise and knowledge of the CRM/Call Center applications. Fully in charge of the Customer Service Center system requirement analysis, business process improvement, solution design, project management and implementation.
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Education
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1991 - 1995
East China Normal University
Bachelor's degree, Electronics and Information System
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