Experience

Criterian Software

• Spain
• Software Development
• 1 - 100 Employee

• Project Manager & Business Development

  • Jun 2023 - Present

  España • Responsible for leading and managing projects from conception to implementation. • Plan, organize, monitor, control, and close projects to meet objectives, deadlines, and budgets. • Act as a Scrum Master, facilitating the Agile Scrum framework within the project team. • Identify and evaluate business growth opportunities. • Build and maintain strong relationships with clients, partners, and stakeholders.



Arbor Fintech

• Spain
• Financial Services
• 1 - 100 Employee

• Customer Success Manager & Business Development

  • Apr 2022 - Jun 2023

  España • Team leader. • Monitoring, analysis, and reporting of metrics and customer data. • In charge of developing customer relationships that promote customer satisfaction, maximize retention and growth, minimize customer churn, and enhance the value of the product. • Anticipate, recognize and address problems and needs that may endanger the relationship between the user and the company. • CRM Product owner.

• Customer Success

  • Jul 2021 - Mar 2022

  España • Build client relationships, developing the ability to listen and anticipate clients’ needs. • Act as a liaison between product management and the customer to communicate how innovation in the company's products and processes will impact the customer. • Develop problem-solving abilities to improve customer experience. • Use of CRM working with client management and customer loyalty campaigns.



Caixa Popular

• Spain
• Banking
• 200 - 300 Employee

• Bank Employee

  • Jan 2021 - Jun 2021

  Valencia/València, Comunidad Valenciana / Comunitat Valenciana, España • Basic Service/Multichannel: cash operations and service, Transfers, Social Security, Taxes, Cash Accounting Operations, Direct Debits. • Accompaniment and observation in financial operations: Opening accounts, managing insurance and investment products. • Support in commercial management and marketing: customer service, sales techniques, telemarketing, CRM, knowledge of marketing strategies and campaigns. Office document management support.