Experience

Alliance Select Services

• Ireland
• Facilities Services
• 1 - 100 Employee

• Residents Manager

  • Sep 2022 - Present

  • Front Desk management; • Car parking administration; • Revision of rent leases and car parking leases/contracts; • Stocktake; • Overall tenants' queries operations; • Supervision and support for concierges and cleaners; • Administration and data collection of Electric meter readings, landlord, and water meters; • Administration of reservations and bookings payments (creation of deposit control/reports, receipts for payments, and refunds); • Control, requests, and reports related to warranty issues for the site and apartments; • Office supplies orders; • Liaising with tenants, Developers/ contractors for access arrangements related to maintenance; • Tenancy Agreement preparation; • Security Systems operation (surveillance, control access, Garda's requests); • Seasonal events management (budget, flyer, control of attendants, orders, outcome reports ); • Sitewalk - daily inspection of issues with the building; • Creation of internal procedures for the administration of residents' data; • Inspection and creation of administrative reports for maintenance, lettings, and operations managers; • Creation of customer-friendly troubleshooting for any issue arising within and outside of the units; • Administration of maintenance tickets and requests through the building system (identification of the issue, first steps, troubleshooting, and if necessary connecting the residents with the developers and contractors); • Tenants' move-in process (since scheduling move-in dates to keys handover); • Parcel registration and handling; • Creation of surveys and questionnaires to provide the information requested by managers; • Creation of a "quick assistance" report, compiling all information acquired from previous tickets to speed up the management responses; Show less



H&M

• Sweden
• Retail
• 700 & Above Employee

• Department Manager

  • Apr 2022 - Sep 2022

  • Regularly analyze and follow up on Sales & Profit KPIs for the department with the Visual Merchandisers. Secure that actions are taken to maximize selling. Support the Visual Merchandisers with these actions by securing the hours and staff needed for a successful execution;• Together with the store management team, set the hours plan for the department in line with the sales budget;• Together with the store management team, ensure proper scheduling for the department to maximize conversion and enable commercial activities (department moves, Sales, Deals, etc.) keeping within the frame of the hours plan;• Plan and prioritize actions together with your team that have a clear impact on selling;• Ensure the department’s execution continuously meets H&M standards and follow up using the Store Experience Tool (S.E.T.);• Together with the visual team you ensure the implementation of the Commercial Handbook for the department;• Ensure Store Operations and Best Practices are followed in the department and throughout the store. This includes, but not limited to: truck planning, intraday, garment care, etc;• Ensure H&M Customer Service standards are delivered at all times through active coaching of Sales Advisors and leading by example;• Ensure the maintenance of the department is managed in a cost-efficient way to meet H&M standards and initiate actions accordingly with the store management team;• Actively prevent loss and ensure the department follows appropriate safety and security guidelines;• Give input to the Store Manager and District Teams on allocation and replenishment to secure a good garment level in the department according to selling;• Inform the Store Manager of any potential risks, threats, and opportunities related to the competitor landscape; Show less

• Team Leader

  • Jan 2022 - Apr 2022

  • Lead, manage, and organize an Inbound/outbound department team, and monitor productivity;• Support in maximizing operational excellence, quality, and efficiency by proactive analysis of logistics processes and management of workflows;• Responsible for retail store allocation & replenishment, pick location storage and replenishment, packing, potential future outbound VAS, and shipping to fulfill customer expectations;• Secure efficiency and smooth operations in a cost-efficient way and according to H&M operational & sustainability standards;• Guarantee optimal product availability and picking;• Understand the features of the systems used in the warehouse,Responsible to conduct inventory counts;• Identify risks and issues in daily DC inbound/outbound department team and report to Operations Manager;• Responsible for all planning and reporting to secure daily Operations; Show less

• Sales Advisor

  • May 2021 - Jan 2022

  • Ability to recognize and execute selling opportunities;• Use of your product and fashion knowledge to inspire the customer by offering purchasing suggestions, promoting campaigns, offers, activities and company initiatives (i.e., sustainability efforts, garment collecting);• Unload delivery truck, receive, open & unpack merchandise and label merchandise with security tags within efficiency time goals;• Actively process, stock and replenish garments on the sales floor and stock• Share your knowledge and skills with your colleagues, offering help where needed;• Give honest and constructive feedback to your colleagues to develop their skills;• Collected and manage the payments from customers, returns and refunds;• Constant change in the store’s layout accordingly with H&M policies, brand guidelines and best practices.• Visual merchandising;• Customer service call support; Show less



Dafloco Limited

• County Dublin, Ireland

• Customer Service

  • Jan 2018 - Dec 2020

  • Followed communication procedures, guidelines, and policies; • Sold products and services; • Multi-task prioritized and managed time effectively to provide good services; • Greeted guests and prepared their orders; • Collected payment from guests; • Used Point of Sale system/cash register to record their order; • Understood and adhered to all quality standards, formulas and procedures; • Accounted for cash flow and inventory during the shift; • Responsible for additional duties as assigned. Show less



W PALMERSTON INVESTIMENTOS E PARTICIPACOES LTDA

• Goiânia, Goiás, Brazil

• Financial Controller

  • Apr 2015 - Dec 2015

  • Responsible for monthly accounts consolidation, financial reporting, presentation of financial and non-financial information; • Worked with finance managers on numerous business strategy scenarios, to identify, discuss and implement performance-enhancing measures to achieve the business objectives; • Evaluated and understood the internal control system; • Managed working capital and cash flow. • Responsible for monthly accounts consolidation, financial reporting, presentation of financial and non-financial information; • Worked with finance managers on numerous business strategy scenarios, to identify, discuss and implement performance-enhancing measures to achieve the business objectives; • Evaluated and understood the internal control system; • Managed working capital and cash flow.



Nova Gestao Investimentos E Participacoes Ltda

• Goiânia, Goiás, Brazil

• Bookkeeper

  • Jul 2012 - Mar 2015

  • Contributed to team effort by accomplishing related results as needed; • Protected operations by keeping financial information confidential; • Increased productivity, developing automated accounting applications; • Coordinated information requirements; • Improved clarity of reporting, improving the decision-making process; • Improved financial status by analyzing results, monitoring variances, identifying trends, and recommending management actions; • Determined the cost of operations, by establishing standard costs and collecting operational data; • Identified financial status, comparing and analyzing actual results with plans and forecasts; • Reconciled transactions, comparing and correcting data; • Maintained database, entering, verifying, and backing up data; • Assisted in the preparation of general reports; • Responsible for accounting reconciliations, such as bank statements, inventory control, clearing, billings, etc.; • Issued receipts to customers on receipted payments; • Performed daily financial transactions such as verifying, calculating, and posting Accounts Receivable data; • Supported month-end processes; • Generated month-end reports; • Reconciled payments to ensure the accounting system reflected the correct transactions; • Assisted in the preparation of general reports. Show less



Grupo Saga

• Brazil
• Retail
• 700 & Above Employee

• Accounts Payable/ Payroll Assistant

  • Jun 2012 - Jul 2013

  • Worked continuously improving the payment processes of the company; • Ensured the correct supporting documentation was available for audits; • Reviewed and verified invoices and requests; • Responsible for sorting, coding, and matching invoices before setting them up for payment; • Clarified reports, improving decision-making; • Responsible for assisting general reports creation. • Worked continuously improving the payment processes of the company; • Ensured the correct supporting documentation was available for audits; • Reviewed and verified invoices and requests; • Responsible for sorting, coding, and matching invoices before setting them up for payment; • Clarified reports, improving decision-making; • Responsible for assisting general reports creation.



Grupo Saga

• Brazil
• Retail
• 700 & Above Employee

• Administrative Assistant

  • May 2009 - Aug 2010

  • Responsible for e-mail activities, correspondence memos, letters, faxes, and forms; • Assisted in the preparation of regularly scheduled reports; • Developed and maintained the filing system; • Updated and maintained office policies and procedures; • Ordered office supplies and researched new deals and suppliers; • Maintained contact lists; • Answered and directed phone calls; • Organized and scheduled appointments; • Assisted in the preparation of general reports. Show less