Experience

Inoweiser

• Portugal
• IT Services and IT Consulting
• 1 - 100 Employee

• Programador de software

  • Jan 2022 - Present

  Project to client: Unipartner in Crédito AgrícolaFocus on frontend developmentDevelopment of new featuresBug fixingDevelopment on React 17Development on JavaScriptUse of redux library for reactUse of coreUI component library for reactUse of materialUI component library for reactBug fixing on backendBug fixing on C# .NET CoreData BaseQuery creation in SQLQuery creation for testsToolsVisual Studio CodeVisual StudioSQL Server Management Studio Show less

• Gerente de suporte de TI

  • Sep 2021 - Jan 2022

  Project to client: Unipartner in Ageas GroupFunctional SpecialistAgeas support in monitoring end-users and assessing their level of satisfaction (functional andbusiness perspectives).Service ManagementSummary of indicators of compliance with established SLAs and quality of response to requests;Number of incidents and service requests reported and responded to;Proactive activities planned for the next period - monitoring;Follow-up to issues pending resolution/response.Proactive Technical SupportAssessment of the level of user satisfaction through the launch of questionnaires and processing ofcollected data;Construction of an operational Knowledge Base – creation and continuous updating of a databasethat aggregates and lists the knowledge available about the solution as a support tool for incidentmanagers in the classification of incidents, teams and stakeholders, referral suggestions;Structuring information on improvements to be presented to the Client's development teams foranalysis;Production of recommendations and their dialogue with the development areas;Diagnosis and partial technical analysis of application incidents and errors, including preliminaryidentification of root causes.Proactive monitoringPerformance analysis/response times;Detection of system or application errors expressed in system logs;Identification of improvement needs in the integration between the solution and other Customersystems.TechnologiesMicrosoft ExcellMicrosoft PowerpointITIL – ServiceNowLogRocket Show less

• Programador de software

  • Jan 2021 - Sep 2021

  Project to client: Unipartner in Crédito AgrícolaUse o Microsoft Visual Studio and Microsoft SQL Server Management StudioDeveloping new features and bug fixing in:C#;Razor in .NET Core.Use of Entity Framework.Use of LINQ for querying.SQL query creation for DB structure adaptation.Use of Azure insight and DB module

• Programador de software

  • Jun 2020 - Jan 2021

  Project to client: VORTAL Connecting Business: WidesysJava, JavaScript, JQuery development in Eclipse for BI WebApplication (bug fixing and new featuresimplementation).WideCharts integration.Crystal Report integration.Use of Apache Tomcat Server.Tortoise SVN.Maven and Hibernate configuration.MySQL and SQL Server query integrations.

• Programador de software

  • Feb 2020 - Jun 2020

  Project to client: VORTAL Connecting BusinessC# development in Visual Studio.Use of Microsoft SQL Server to check the recorded data.Setup XML code generator.BUG fixing.Use of Tortoise version control system.Ticket tracking in DevOps



EDP

• United States
• Oil and Gas
• 1 - 100 Employee

• Desenvolvedor de software

  • Jun 2019 - Feb 2020

• Desenhador de Sistemas

  • Oct 2018 - May 2019


Sonae MC
• Portugal
• 1 - 100 Employee
• Decorador

  • May 2018 - Sep 2018

Exito Total
• Spain
• Wholesale
• Atendimento ao balcão

  • Jan 2018 - Apr 2018

Estudantina - Livraria e Papelaria
• Brazil
• Retail
• 1 - 100 Employee
• Tecnico

  • Jan 2017 - Dec 2017

PT Contact
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee
• Operador de call center

  • Jan 2015 - Feb 2016