Experience

Transport for All

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Projects and Operations Manager

  • Aug 2022 - Present



HugeHug.Net

• United Kingdom
• Non-profit Organization Management

• Charity Consultant, Project Manager and Technical Author

  • Mar 2019 - Present

  Freelancer helping small-medium sized organisations with growth, Information Governance (GDPR, privacy, data protection and internal administrative structures), strategic planning, project management and policy writing. A specialist in helping charities and not-for-profit organisations with all things Governance related. Recent work (2021/22/23) includes: Writing a course on Content Filtering and Legal Implications within the EU and Ireland, Privacy policy and terms and conditions for an online platform, Consulting for a not-for-profit company, various privacy policies for digital agency websites, and supporting a medical charity with their processes and obligations.



Made by Factory

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Senior Operations & Projects Manager

  • Nov 2018 - Mar 2019

  Factory is a small digital agency based in Manchester who focuses on doing websites and Google advertising for a mixture of clients. Project Management: keeping clients informed of progress on their projects, scheduling work, setting up each project so it is ready to be worked on. Line Manager: Line managed member of staff dealing with two clients. Posting social media and editing images ready for use on the web. Streamlining administration processes. Bookkeeping: Using FreeAgent process payments and invoices.



Topline Systems Ltd.

• United Kingdom

• Project Support and Development Manager

  • Nov 2013 - Oct 2018

  The IT company offers a comprehensive range of IT services to a mixture of businesses based in the West Midlands. My role includes: ● Coordinated the portfolio of current projects, and help support staff communicate with clients. ● Produced specifications for technical projects, and mapped out possible future requirements for projects. ● User tested bespoke sites and databases with clients and contributed to life cycle of product. ● Responsible for negotiating service contracts with suppliers. ● Maintained client relationships by acting as point of contact and owning financial control processes. ● Line managed staff when needed to ensure administrative processes and reports had been completed correctly. ● Regularly used WordPress to implement site architecture, management and maintenance tools. ● Repeatedly conduct mailing campaigns to local businesses to identify potential future business clients. Encouraged the organisation to investigate and use other marketing options. ● Changed administrative processes to increase productivity including rewriting office policies for dealing with client interaction and payments.



Young Friends General Meeting (YFGM)

• Coordinator

  • Aug 2007 - Jul 2013

  YFGM is the national body for young adult (18-35) Quakers in the UK. I managed their central office and being the primary point of contact for all communications with the organisation. ● Coordinated all the residential meetings and events, this included publicity (print and online media), organising venue, travel and transportation information and venue hire and liaison. ● Organised and coordinated the committee structure for the running of YFGM, this required managing 80 volunteers. ● Undertook all the bookkeeping, and helped the Trustees with annual accounts and budgets. Was a key member in securing funds from trusts and individual members of YFGM and the wider Society of Friends, and took part in a mixture of fundraising events. ● Took ownership of the organisations processes and initiated business change to make the intra and inter organisations communications more efficient and accessible. ● Was organisation’s representative within the wider Society of Friends and also to external bodies.



MadLab

• United Kingdom
• Think Tanks
• 1 - 100 Employee

• Financial Volunteer

  • Mar 2011 - Jul 2012

  Financial practice advisor, policy writing and financial processes, community and individual giving fund-raiser. Financial practice advisor, policy writing and financial processes, community and individual giving fund-raiser.



Quaker Trading Ltd

• Assistant warden

  • Jul 2006 - Apr 2010

  Managing room bookings, communicating with the public on a daily basis, handling petty cash, helping mange and maintain a QuickBooks database of customer payments and invoices, and general office administration. Keeping the building in good repair, liaising with local authorities (including the Grater Manchester Police Force) on building security and safety, I am also a key holder. Helping write building procedure, changing health and safety protocols. Making sure the building is accessible to all users.



Freelance

• Usability Consultant

  • Sep 2001 - Dec 2008

  Providing usability web/document advice for charities and companies. Concerning usability issues for users with and without disabilities, in accordance with the law in the United Kingdom and the United States. Also extended to helping produce documentation aimed at specific types of user. Currently also provide free advice to Quaker and other organisations. Providing usability web/document advice for charities and companies. Concerning usability issues for users with and without disabilities, in accordance with the law in the United Kingdom and the United States. Also extended to helping produce documentation aimed at specific types of user. Currently also provide free advice to Quaker and other organisations.



Coventry University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Computer Help Desk Supervisor/Advisor

  • Mar 2000 - Jun 2001

  Advising staff and students in a busy computer environment in Coventry Business School. Helping naive users and specialist users with the provision of specific information for computer applications. Advising staff and students in a busy computer environment in Coventry Business School. Helping naive users and specialist users with the provision of specific information for computer applications.