Experience

SPMS, EPE - Serviços Partilhados do Ministério da Saúde

• Portugal
• Government Administration
• 200 - 300 Employee

• Técnico de suporte de aplicativos

  • Dec 2021 - Present



NOS SGPS

• Portugal
• Telecommunications
• 700 & Above Employee

• Gestor de Contato - (Via Manpower)

  • Mar 2020 - Dec 2021

  Essential Functions/Core Responsibilities Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed Solve problems that are generally unstructured and require extensive use of conceptual thinking skills Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Clarify customer requirements; probe for understanding Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Show less



Guerin - Car Rental Solution & Enterprise

• Portugal
• Travel Arrangements
• 1 - 100 Employee

• Recepcionista

  • Jul 2018 - Jan 2020



Comercialpeças - Mário de Almeida e Martins, Lda. l

• Matosinhos, Porto, Portugal

• Serviço de vendas

  • Mar 2018 - Jun 2018



CARFACE LDA.

• Portugal
• Automotive
• 1 - 100 Employee

• Recepcionista

  • Mar 2017 - Feb 2018



Quociente & Resto Lda

• Portugal
• Business Consulting and Services

• Web Designing

  • Dec 2016 - Feb 2017

  Web designers plan, create and code internet sites and web pages, many of which combine text with sounds, pictures, graphics and video clips. A web designer is responsible for creating the design and layout of a website or web pages. It and can mean working on a brand new website or updating an already existing site. Responsibilities of the job include: creating website designs producing sample sites meeting with clients to discuss requirements and/or project progress demonstrating and receiving feedback about draft sites keeping up to date with recent technological and software developments developing skills and expertise in appropriate software/programming languages such as HTML and Javascript creating products that are user-friendly, effective and appealing digital retouching and image editing working as part of a multidisciplinary team Show less