Chef d’équipe Support Technique

• Apr 2023 - Present

Technology Solutions Partner

• Sep 2022 - Apr 2023

Gestionnaire d’équipe - Lead

• Jun 2018 - Aug 2022

Genius / Technical Advisor - Technicien certifié

• Dec 2013 - Jun 2018

As a GeniusProvide insightful advice and friendly, hands-on technical support to Apple customers in need. Quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement is needed, offer solutions to quickly get users up and running again. Even if juggling more than one customer, stay conscious of their time demands as well as customer's own. Fulfill Apple's service commitment with style, speed, and skill. The Genius earns the trust of customers and coworkers alike as offer guidance, knowledge, and even tips and training.As a Technical Advisor• Responsible for the facilitating technical training for new Technical Specialists, Technical Experts and Genius team members. • Acquainting learners with Apple online learning management system and WebEx software.• Act as a resource for new and existing team members for technical procedures. • Connect actively with existing team members to ensure that learning is continuous. • Ensure learners are supported through learning through an initial placement exam, continued training and learning, and a final technical exam. • Provide feedback to peers to improve the learning experience of new and existing team members Show less

FRS / Technical Specialist

• Nov 2011 - Dec 2013