Heart of The House Director

• Jul 2022 - Present

Director Heart of The House

• Jul 2022 - Present

Director of Commercial Facilities

• Jun 2014 - Jun 2020

•Effectively directed the Stewarding Department. Recruited, scheduled, managed, motivated, and coached a 72-member team that consisted of 3 Managers and 2 Supervisors that were capable of meeting goals, policies, and procedures. •Conducted thorough performance evaluations of managers to determine areas of improvement or achievement; administered disciplinary actions to underperforming employees when necessary. •Controlled ordering and inventory to maintain optimal stock levels of equipment and supplies for all Food and Beverage outlets and Banquet events.•Guaranteed daily expenses and forecasts adhered to strict budgetary constraints. •Consistently ensured the cleanliness of kitchens and commercial facilities complied with company standards and The NYC Department of Health codes.•Remained in constant contact with Executive Chef, Catering, and Banquet Managers to communicate customer expectations, goals, and guidelines.•Productively managed guest relations to encourage their repeat business, sales, and satisfaction Show less

Assistant Director of Housekeeping

• Apr 2008 - Jun 2014

•Delegated tasks to room attendants, house attendants, public area cleaners, and floor supervisors.•Performed inspections of rooms and public space areas to guarantee compliance with housekeeping standards; coordinated additional cleaning, maintenance, or repairs when necessary.•Maintained appropriate stock levels of guest room supplies, cleaning materials, and purchased equipment within budget guidelines.•Applied human resources management skills, such as interviewing, hiring, training, coaching and mentoring, and performance evaluation.•Managed and restructured the Laundry and Uniform departments to increase the amount of output and meet demand. •Displayed a friendly and professional demeanor when responding to guest complaints and feedback to maximize client satisfaction and repeat business.•Actively assisted Director with the preparation of an annual housekeeping budget, as well as the closing and opening of multiple floors for renovation. Show less

Director of Night Operations

• Jun 2006 - Apr 2008

•Played a vital role in ensuring the seamless operations of Housekeeping and Stewarding departments.•Kept lines of communication open with Front Office Manager, Security Manager, and property operation staff to streamline and expedite overnight operations.•Maintained the cleanliness and sanitation of all public space areas, guest rooms, and back of the house areas to enhance guest experiences. •Produced in-depth reports for department heads and the Rooms Division Manager that highlighted recommendations for operational improvements.•Proactively identified and addressed guest issues, complaints, or concerns; led to increases in positive feedback, loyalty, and satisfaction. Show less

Director of Facilities

• Jul 2002 - Jun 2006

•Offered the necessary resources and training for 53 employees including 1 Assistant and 3 Managers to succeed in meeting cleanliness goals and client specifications for Meeting / Banquet rooms. •Prioritized daily workflow to maximize the productivity of the Package Room that was responsible for delivering items to guest rooms, meetings, or convention events. •Hired and directed qualified talent that met position requirements and goals.•Worked collaboratively with the Property Operations department in managing the integrity and functionality of all meeting rooms and convention spaces. •Drove an increase in client satisfaction in partnership with Sales, Catering, and Event Managers. Show less

Assistant Director of Facilities

• Mar 1999 - Jul 2002

Public Space Manager

• Feb 1996 - Mar 1999

Facilities Supervisor

• Mar 1994 - Feb 1996

Executive Steward

• 1993 - 1994

Laundry / Public Space Manager

• 1986 - 1993

Additional Positions:Airline Desk ManagerFood & Beverage Cashier SupervisorAirlines / Banquet Billing CoordinatorAccounts Payable Coordinator