Jennifer Hughes

Head of Customer Policy at Irish Banking Culture Board
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Contact Information
us****@****om
(386) 825-5501
Location
Ireland, IE
Languages
  • English Native or bilingual proficiency
  • French Full professional proficiency
  • German Limited working proficiency
Skills

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Bio

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Credentials

  • Trained LIFT Facilitator
    LIFT Ireland
    May, 2021
    - Oct, 2024
  • ITIL Service Management Practitioner
    IT Service Management Forum
  • Lean Sigma Green Belt
    -
  • Level A & B Psychometric Testing
    British Psychological Society

Experience

  • Irish Banking Culture Board
    • Ireland
    • Banking
    • 1 - 100 Employee
    • Head of Customer Policy
      • Mar 2020 - Present
  • Ulster Bank
    • United Kingdom
    • Banking
    • 700 & Above Employee
    • Head of Customer Care
      • Oct 2016 - Jan 2020

    • Head of Corporate Planning & Service Delivery
      • Jul 2011 - Sep 2016

    • Business Manager to Head of Business Banking
      • Oct 2008 - Jun 2011

  • Accenture
    • Ireland
    • Business Consulting and Services
    • 700 & Above Employee
    • Director Customer & Commercial Operations
      • Apr 2003 - Oct 2008
  • Logica CMG
    • Service Management Analyst
      • Aug 2001 - Feb 2003
  • ICL
    • United States
    • Non-profit Organizations
    • 400 - 500 Employee
    • International Service Manager
      • 1997 - 2001

Education

  • Dublin City University
    Master of Arts - MA, Ethics (Corporate Responsibility)
    2020 - 2022
  • Irish Management Institute
    Diploma in Strategy & Innovation
    2014 - 2015
  • Irish Management Institute
    Master’s Degree, MBS Business Practice
    2012 - 2015
  • Irish Management Institute
    Diploma in Executive Coaching
    2013 - 2014
  • Irish Management Institute
    Diploma in Organisational Behaviour
    2012 - 2013
  • Trinity College Dublin
    BA, European Studies
    1992 - 1996
  • Institut d'Etudes politiques de Bordeaux
    Certificate in Political Science
    1994 - 1995
  • St Dominics High School, Santa Sabina, Sutton

Community

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