Ben Hughes

TAC Technician II at Fidelity Life
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Contact Information
us****@****om
(386) 825-5501
Location
Chicago, Illinois, United States, US

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Bio

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Credentials

  • Technical Support Fundamentals
    Coursera
    Jun, 2023
    - Oct, 2024

Experience

  • Fidelity Life
    • United States
    • Insurance
    • 1 - 100 Employee
    • TAC Technician II
      • Sep 2022 - Present
  • Premier Health Partners
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Technical Support Analyst
      • Apr 2018 - Sep 2022

      * Field Support for Premier Health physician offices in the dayton area. * Providing remote and onsite assistance for hardware and software. * Supporting PC’s, scanners, printers, credit card readers, Epic software, SCCM, Microsoft Office, Account Directory services, and network assistance * Field Support for Premier Health physician offices in the dayton area. * Providing remote and onsite assistance for hardware and software. * Supporting PC’s, scanners, printers, credit card readers, Epic software, SCCM, Microsoft Office, Account Directory services, and network assistance

  • The Reynolds and Reynolds Company
    • United States
    • Software Development
    • 700 & Above Employee
    • Technical Support Specialist
      • Jul 2017 - Apr 2018

      * Providing phone support for PC, printer, label and barcode scanners, servers, and industry specific software. * Concise documentation of provided troubleshooting assistance. * Providing phone support for PC, printer, label and barcode scanners, servers, and industry specific software. * Concise documentation of provided troubleshooting assistance.

    • Tech Support Intern
      • May 2014 - Jul 2017

      * Field Support for Premier Health physician offices in the dayton area. * Providing remote and onsite assistance for hardware and software. * Supporting PC’s, scanners, printers, Epic software, SCCM, and Microsoft Office assistance. * Field Support for Premier Health physician offices in the dayton area. * Providing remote and onsite assistance for hardware and software. * Supporting PC’s, scanners, printers, Epic software, SCCM, and Microsoft Office assistance.

Education

  • Miami University
    Bachelor's degree, English Literature
    2012 - 2017
  • Sinclair Community College
    Creative Writing
    2010 - 2012

Community

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