Hugh Mubai
System Engineer at Pivotal Data- Claim this Profile
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SiSwati -
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English -
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Zulu -
Topline Score
Bio
Credentials
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Interaction Administrator Core Concepts
Interactive IntelligenceApr, 2015- Oct, 2024 -
Advanced Excel VBA
ExecuTrainMay, 2014- Oct, 2024
Experience
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Pivotal Data
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South Africa
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IT Services and IT Consulting
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1 - 100 Employee
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System Engineer
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Sep 2016 - Present
System Analysis System configuration System management System Analysis System configuration System management
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Alexander Forbes
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South Africa
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1 - 100 Employee
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Support Technician
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Apr 2013 - Sep 2016
Call Centre 1st line technical /user supportTraining and CoachingSQL Server database management MIS Analyst Call Logging Administration & EscalationSoftware Application AdministrationTechnical Reporting & Data AnalysisAssists with technical and user-level trainingProject team participationSystems Administration for the VOIP, TES (telephone billing) and CRM
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Technical Analyst
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Oct 2014 - Aug 2016
Call Centre technical /user supportCall Logging Administration & EscalationSoftware Application AdministrationTechnical Reporting & Data AnalysisProject team participationAdministering of all telephony support on the respective systemsAdministering o all technical calls on the respective portals and maintain technical documentationMIS and management with technical reports, documentation compilation & investigationsTechnical and user-level training
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IT Assistance
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Sep 2010 - Mar 2013
Network troubleshooting Document forming Troubleshooting of Computers End user support Stock management Network troubleshooting Document forming Troubleshooting of Computers End user support Stock management
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Education
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Tshwane University of Technology
Software Development, Information Technology -
Tshwane University of Technology
Diploma, Software Development -
Hazyview Comprehensive School
Matric Certificate, High School/Secondary Diplomas and Certificates