Experience

MasterStart

• South Africa
• E-Learning Providers
• 1 - 100 Employee

• Information Technology Engineer | IT Security Officer

  • Sep 2021 - Present

• IT Support Specialist

  • Sep 2021 - Dec 2022

  • Remote Application Support (TeamViewer, Itarian, RDC and zoom, administrator)• Desktop Support (hardware replacements, maintenance and rollouts)• Network Support-Server, IP maintenance, VPN and LAN management• Cybersecurity - Kaspersky and Comodo administrator and policies integrations.• IT Inventory and Administration -Asset maintenance of equipment and maintaining POPI compliance• VOIP Administration and Support -Dashboard metrics, Softphone application through SIP Servers, Whitelisting IP through Firewall, changing of outbound routes (CLIs)• Microsoft office- Data transfers, policy adjustments, active directory, and basic maintenance in Azure along with device management• CRM Development and Support. Troubleshooting support, communicate with developers on ongoing issues + foreseeable issues• Google workspace administrator- OU config, chrome management, users set up, and auditing.• Jira service management and service desk- Administrator for Jira ticket system, maintaining boards, integrations into slack, and formulating long-term boards for new teams. Show less



HUGAN

• Cape Town Area, South Africa

• Information Technology Specialist

  • Jan 2018 - Present

  • Troubleshoot technical and complex computer/network related issues • Ability to work in high visibility, fast-paced, high-demand environment while maintaining decorum • Graphic design and 3d and 2d design. • Work independently • Virus removals and fault finding related and caused by viruses. • Install, troubleshoot, service, and repair personal computers, PC software, VoIP telephones, cables, and connectors across multiple networks. • Backups and storage • Troubleshoot technical and complex computer/network related issues • Ability to work in high visibility, fast-paced, high-demand environment while maintaining decorum • Graphic design and 3d and 2d design. • Work independently • Virus removals and fault finding related and caused by viruses. • Install, troubleshoot, service, and repair personal computers, PC software, VoIP telephones, cables, and connectors across multiple networks. • Backups and storage



Balfour Group

• South Africa
• Technology, Information and Internet
• 1 - 100 Employee

• IT Administer and Support Technician

  • Oct 2020 - Sep 2021

  • Remote Application Support and Desktop Support • Network Support -Server and IP maintenance • Cybersecurity Support -Black and White IP facilitation and maintenance of security applications • IT Inventory and Administration -Asset maintenance and implementation of IT policies on software, maintain IT service tickets and maintaining SLA. • VOIP Administration and Support -Dashboard metrics, Softphone application through SIP Servers, Whitelisting IP through Firewall, changing of outbound routes (CLIs) • Application/Software Support - Data transfers, policy adjustments, active directory, and basic maintenance in Azure Show less



Merchants

• South Africa
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Information Technology Support Specialist

  • May 2019 - Oct 2019

  • Provide remote/telephonic support for Internet Connectivity, Wi-Fi, VoIP, ISP and other systems. • Setup new routers and Wi-Fi access points for installation. • Troubleshoot all services, technical and complex computer/network related issues • Provide remote/telephonic support for Internet Connectivity, Wi-Fi, VoIP, ISP and other systems. • Setup new routers and Wi-Fi access points for installation. • Troubleshoot all services, technical and complex computer/network related issues



S R KRUGER I.T. SOLUTIONS

• South Africa

• Information Technology Support Specialist

  • Aug 2017 - Dec 2017

  • Set up hardware and install and configure software and drivers • Maintain and repair technological equipment (e.g., routers) or peripheral devices • Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.) • Manage security options and software in computers and networks. • Perform regular upgrades to ensure systems remain updated • Troubleshoot system failures or bugs and provide solutions to restore functionality • Set up hardware and install and configure software and drivers • Maintain and repair technological equipment (e.g., routers) or peripheral devices • Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.) • Manage security options and software in computers and networks. • Perform regular upgrades to ensure systems remain updated • Troubleshoot system failures or bugs and provide solutions to restore functionality



Burger & Coetzee Attorneys

• Cape Town Area, South Africa

• Messaging Consultant

  • Jan 2016 - Dec 2017

  • Load vehicles with listed goods, ensuring goods are loaded correctly and taking precautions with hazardous goods. • Receive messages or materials to be delivered, and information on recipients, such as names, addresses, telephone numbers, and delivery instructions, communicated via telephone, two-way radio, or in person. • Record information, such as items received and delivered and recipients' responses to messages. • Check with home offices after completed deliveries, to confirm deliveries and collections and to receive instructions for other deliveries Show less



AMSOL - African Marine Solutions Group

• South Africa
• Maritime Transportation
• 200 - 300 Employee

• Information Technology Specialist

  • Apr 2017 - Apr 2017

  • Ability to troubleshoot technical and complex computer/network related issues • Upgraded HDD to SSD and applied group policies • Ability to work in high visibility, fast-paced, high-demand environment while maintaining decorum • Accuracy in policies and procedures regularities • Can demonstrate knowledge/experience in using Active Directory, applying group policies and similar administrative functions • Ability to work independently and in a team environment with minimal supervision Show less