IT System Administrator

• Jul 2022 - Present

IT Consultant

• Jan 2011 - Present

Started fixing computers in highschool and now I am managing a few clients' websites, GMB, social media accounts, and operations. Working on Re-certification 2022 Started fixing computers in highschool and now I am managing a few clients' websites, GMB, social media accounts, and operations. Working on Re-certification 2022

IT Senior Helpdesk Engineer

• Dec 2021 - Apr 2022

Information Technology Operations Manager

• Dec 2014 - Dec 2020

Manage operations for 2 automotive dealerships with about 50-60 users per site. Management and deployment of all company assets including workstations, iPads, servers, printers, monitors, display TVs, wireless access points, phones, and CCTV cameras. Troubleshoot/manage all I.T. related hardware (switches, cabling, firewall device, IBM AS/400). Maintain low expense budget and work with local MSP for disaster recover (UPS / ISP redundancy / cloud backups), and PBX server support. Administrate Active Directory, DNS*(novice), Sonic Wall, Watchdog Firewall, Antivirus(ESET), WSUS*(novice). Accomplishments: • Windows 7 to Windows 10 upgrade project. A total of 33 PCs were upgraded in the span of 1 week. • AS/400 IBM mission critical decommission project. Ensured a successful transition/migration over to cloudbased DMS for operations. • Windows Server 2003 R2 to 2012 R2 upgrade. Set up and configured new hardware to be domain controller, Active Directory, DNS, SMB File Shares & GPO configuration. • Designed and sourced pre-labeled water bottles, improving branding, as well as reducing costs by saving resources. • Advertising / marketing projects. Filming, video editing, logo creation, content creation. Managing website and social media accounts. Show less

IT Support Specialist

• Apr 2013 - Oct 2014

Provide Helpdesk Tier 1 and Tier 2 support for end users. Atlas Development had, at the time, usually about 100 employees that would work in office while approx. 60 - 70 work remote; all employees would use a ticketing system to submit I.T. related requests, which would range from malfunctioning keyboard, no sound, printer out of toner, to higher tier issues such as, please set up user accounts, maintain servers, set up server environments, provide remote assistance, prepare and deploy replacement hardware to in office / remote employees, when necessary. Gained experience in Exchange 2010, Office 2013, Active Directory, Telephone PBX System, Server maintenance and setup, network set up, VPN experience, WLAN and biometric access control system experience. Accomplishments: Streamlining the machine deployment procedure, data wiping old server drives in accordance to state guidelines, and I also assisted other department’s team’s in projects such SharePoint site creation, assist in running meetings where all (remote/on-site) employees would be online, and also assisted standardizing the onboarding process for new employees. Show less