Hudson Caetano dos Santos

Scrum Master at Abu Consultoria
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Contact Information
us****@****om
(386) 825-5501
Location
São Paulo, São Paulo, Brazil, BR
Languages
  • Português Native or bilingual proficiency
  • Espanhol Elementary proficiency
  • Ingles Full professional proficiency

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Ednardo Lopes Queiroz

O Hudson é um excelente profissional, focado em resultados e um ótimo facilitador. Possui um vasto conhecimento em sua área de atuação. Enquanto líder, empenha energia para engajar sua equipe a atingir as metas da área, exerce de maneira segura sua liderança e sempre coloca a "mão na massa". Atuamos juntos durante anos com muita sinergia, foi uma troca de experiência muito construtiva.

LinkedIn User

Hudson, é um profissional que entrega, com seus hard e soft skills é capaz de dar solução aos mais diferentes desafios nas diversas áreas que atuou, automação bancária, comercial e telecom. Ajudou seus times e squads na obtenção das metas estabelecidas, além de ser um habilidoso gestor de conflitos. Ele possui todas as habilidades de uma grande líder de projetos, destacando se na comunicação eficiente entre os mais diferentes níveis hierárquicos, assertividade e capacidade de execução. Foi um imenso prazer em poder trabalharmos juntos! Sucesso sempre!

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Credentials

  • Fundamentos da Análise de Negócios
    LinkedIn
    Jun, 2022
    - Nov, 2024
  • Liderança Remota: Como Gerenciar e Desenvolver Equipes Distribuídas
    LinkedIn
    Jun, 2022
    - Nov, 2024
  • Voitto - Criatividade e resolução de Problemas
    Grupo Voitto
    Jun, 2022
    - Nov, 2024
  • Professional Scrum Master I
    Scrum.org
    Mar, 2022
    - Nov, 2024
  • Certificado Trilha Fundamentals ( AA - APF)
    api ágil
    Feb, 2022
    - Nov, 2024
  • Kaizen | Processo de Melhoria Contínua
    FM2S Educação e Consultoria
    Feb, 2022
    - Nov, 2024
  • Miro essentials
    Miro
    Feb, 2022
    - Nov, 2024
  • Cert Prep: Scrum Master
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • Fundamentos de Gestão de projetos - Qualidade
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • Scrum Master: Caracteristicas e Responsabilidades na Gestão de Projetos
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • Power BI Completo - Do Básico ao Avançado
    Udemy Brasil
    Dec, 2021
    - Nov, 2024
  • Lean Agile Coach Professional
    UNIAGIL - Universidade Ágil
    Jul, 2021
    - Nov, 2024
  • Become Remote
    Digital Innovation One Inc.
    Jun, 2021
    - Nov, 2024
  • A Arquitetura de Componentes e a Gestão da Complexidade no Front-End
    Digital Innovation One Inc.
    May, 2021
    - Nov, 2024
  • Aplicações Avançadas com Angular 8
    Digital Innovation One Inc.
    May, 2021
    - Nov, 2024
  • Conceitos Avançados de Performance e Otimização usando Angular
    Digital Innovation One Inc.
    May, 2021
    - Nov, 2024
  • Implementando Testes Automatizados Usando Cypress em uma Aplicação Angular
    Digital Innovation One Inc.
    May, 2021
    - Nov, 2024
  • Técnicas Avançadas em Angular 8
    Digital Innovation One Inc.
    May, 2021
    - Nov, 2024
  • HTML WEB DEVELOPER
    Digital Innovation One Inc.
    Mar, 2021
    - Nov, 2024
  • HTML5 e CSS3 Avançando no CSS
    Alura
    Jan, 2021
    - Nov, 2024
  • HTML5 e CSS3 Trabalhando com Formulários e Tabelas
    Alura
    Jan, 2021
    - Nov, 2024
  • Javascript: Programando na Linguagem da WEB
    Alura
    Jan, 2021
    - Nov, 2024
  • Curso Completo de Lógica de Programação e Algoritmo
    Udemy Brasil
    Dec, 2020
    - Nov, 2024
  • Introdução ao Git e Controle de Versões
    Digital Innovation One Inc.
    May, 2020
    - Nov, 2024
  • Introdução ao Github e Comandos para Trabalhar em Equipe
    Digital Innovation One Inc.
    May, 2020
    - Nov, 2024
  • Lógica de Programação Essencial
    Digital Innovation One Inc.
    May, 2020
    - Nov, 2024
  • Projetos Ágeis com Scrum
    Digital Innovation One Inc.
    May, 2020
    - Nov, 2024
  • Fundamentos e Gerenciamento de Projetos
    Clarify
    Nov, 2018
    - Nov, 2024
  • Super Gerente de Projetos
    Clarify
    Nov, 2018
    - Nov, 2024
  • Certificação em Rede de Pesquisa do Google Ads
    Google
    Sep, 2020
    - Nov, 2024

Experience

  • Abu Consultoria e Treinamento
    • Brazil
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Scrum Master
      • Jun 2022 - Present

      Atuando como Scrum Master na TIMWETECH Atuando como Scrum Master na TIMWETECH

  • Generation Brasil
    • Brazil
    • Professional Training and Coaching
    • 1 - 100 Employee
    • Agilista | Scrum Master - Mentor de Carreira
      • Sep 2021 - Present

      • Facilitate mentoring relationships that seek to support students quickly learn what they need to know to succeed in their new jobs and roles; • Disseminate existing knowledge, skills and experience accumulated during their careers and make them available to our students in order to successfully initiate and advance in their new positions; • To propagate agility practices such as Scrum Framework and the Kanban Method that will be widely used in the market by Front End, Back End and FullStack students who are entering the job market; • Collaborate in joint work with the student to expand their networks, obtain new knowledge, perceptions and develop new skills; • Technical training (hard skills) and personal development (soft skills) meetings and conferences, promoting awareness and balance among students, helping them to understand their strengths and weaknesses; Show less

  • Algar Tech
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Telecom Project Analyst Mr./Agilist
      • Dec 2018 - Jun 2019

      • Providing a vision of the project's progress and its interactions with the team and stakeholders; • Facilitation of projects with the team in the definition of prioritization of backlogs that add value at the strategic level of the corporation, implementing processes that benefit the team's performance; • Collection of metrics and disclosure of indicators enabling visibility of work through BI tools (CFD, Leadtime e Throughput (flow)); • Facilitation of daily meetings (Dailys), Planning Meetings (Planning), Meetings with customers/stakeholders (Review) and Retrospectives of improvement and lessons learned with the team (Retrospective); • Actions to prevent and remove obstacles, helping the team to have a sustainable pace of delivery, adapting to changes in a way oriented towards goals and results; • Coach in the orientation regarding details and essential points of the project with the leadership and team; 👉🏾 Clients: CenturyLink, TIM Show less

  • OKI Brasil
    • Brazil
    • Information Technology & Services
    • 200 - 300 Employee
    • Service Delivery Supervisor
      • Jul 2018 - Aug 2018

      • People leadership, development and recognition of potential;• Coordination with the financial view of the operation;• Collaboration and preparation of schedules to meet specific project demands;• Monitoring of MTTR and SLA with the technical team;• Analysis of KPI's indicators, root cause identification and decision making proposing technical solutions;• Monitoring of processes for internal and external audits;• Planning, routing and dispatching technical assistance;• Implementation of continuous improvement processes with teams;👉🏾 Clients: Itaú-Unibanco, CEF, Banco do Brasil, Okidata, Lexmark, BT Latam Show less

    • Supervisor and Project Manager Pernambucanas 2017
      • Apr 2017 - Aug 2018

      • Elaborate, coordinate the planning and control of the project execution;• Coordination and preparation of the project schedule;• Identify, coordinate and resolve any problems that may arise during the execution of the project, seeking to solve errors in a timely manner, enabling the delivery of the task, thus not harming the final result, avoiding customer dissatisfaction;• Facilitation of Daily Meetings (Dailys), Planning Meetings (Planning), Meetings with customers/stakeholders (Review) and Retrospectives for improvement and lessons learned with the team (Retrospective);• Defining and obtaining the appropriate metrics (Burdown, Leadtime and Throughput (flow) charts) to correctly certify about the progress and quality of service execution;• Disclosure of information to interested parties, through reports in pre-agreed periods with the end customer;👉🏾 Clients: Casas Pernambucanas Show less

    • PCT Cell Project Supervisor and Manager - RJ/ES/SUL
      • Mar 2016 - Mar 2017

      • Monitoring of services from different customers seeking to achieve contractual objectives (SLA) and ensure the quality of the service performed;• Facilitation and guidance of teams with a technical profile, with planning to obtain performances;• Planning, routing and dispatching technical assistance;• Training and training and motivation coach, with objective and focus on results;• Development, analysis and monitoring of team/area performance metrics;• Service negotiation with customers, partners and suppliers;• Collaborative monitoring with the team of service level, productivity, occupancy rate;• Collaborative monitoring with the team to reduce backlog, service time, number of visits;• Monitoring of processes for internal and external audits;• Implementation of continuous improvement processes with teams through PDCA;• Application of previously agreed schedule time\customer\suppliers;👉🏾Clients: Banco Itaú-Unibanco, CEF, Banco do Brasil, Banrisul, Level 3, Lexmark, Okidata, Raia Drogasil, Drogarias Pacheco, Grupo Pão de Açucar, BT Latam Telecom Show less

    • Ticket Manager Area Project Manager and Supervisor
      • Aug 2013 - Jun 2016

      • Facilitation and monitoring of the team working in traffic control, incident management, monitoring of the SLA service level, elaboration of metrics to obtain results for the client/company;• Daily monitoring of customer SLAs;• Dailys with the team focused on deliveries;• Reporting of positions to stakeholders (Customer Management / Field Operation / Customers)• Analysis of offenders where there was a loss of SLA in monitored customers;• Support and support to ticket's in procedural and operational doubts;• Support, guidance and coach teams (feed back);• Creation and dissemination of metrics;• Data analysis and volumetric survey of monitored customers (CFD, Leadtime and Throughput (flow))• Interaction and facilitation with other areas of the company, in specific cases of bottlenecks that prevent or delay deliveries;• Facilitation in internal reviews and with customers to analyze deliveries and operational SLA metrics;• Act in internal escalation when necessary for better fluidity and pace of delivery of the team;👉🏾Clients: Banco Itaú-Unibanco, CEF, Banco do Brasil, Banrisul, Level 3, Lexmark, Okidata, Raia Drogasil, Drogarias Pacheco, Grupo Pão de Açucar, BT Latam Telecom Show less

  • Itautec
    • Brazil
    • Information Technology & Services
    • 700 & Above Employee
    • Technical Team Supervisor
      • Feb 2011 - Nov 2013

      • People management, development and recognition of potentialities.• Management with financial view of the operation • Elaboration of schedules to meet specific project demands • Management of MTTR and SLA with the technical team. • Analysis of indicators and decision making • Process monitoring for internal and external audits. • Planning, routing and dispatch of technical assistance

    • Technical Full
      • Aug 2000 - Jan 2011

      • Technical assistance in the field of maintenance of the field in the banking automation field in hardware and software of micros, servers, ATMs, printers and networks (switches, hubs)• Technical instructor teaching cash dispenser courses: NMD (ATM Adattis) De La Rue and knowledge of Wincor

  • Itautec
    • Brazil
    • Information Technology & Services
    • 700 & Above Employee
    • Junior Technician
      • Aug 1994 - Jun 2000

      • Acting in technical assistance in field maintenance in the area of ​​banking automation in hardware and software of micros, servers, ATMs, printers and networks (switches, hubs) • Acting in technical assistance in field maintenance in the area of ​​banking automation in hardware and software of micros, servers, ATMs, printers and networks (switches, hubs)

Education

  • Faculdade Impacta Tecnologia
    SUPERIOR COMPUTER NETWORK TECHNOLOGY, CLOUDY COMPUTNG & CYBER SECURITY
    2009 - 2011
  • ESCOLA TECNICA ESTADUAL LAURO GOMES
    ELECTRONICS TECHNICIAN, ELECTRO-ELECTRONICS
    1990 - 1993

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