Experience

GlobalTek iq

• Iraq
• Facilities Services
• 1 - 100 Employee

• Contract Engineer

  • Jul 2022 - Present

  • Negotiate, prepare, and edit contract agreements, ensuring compliance with company policies and regulations. • Assess contractor performance, identify the need for amendments, and monitor adherence to contract specifications. • Track the value of work done for each contract, ensure timely invoicing, and manage contract renewals. • Analyze price proposals, financial reports, and deviations from contract specifications to optimize cost-efficiency and maintain reasonableness. • Serve as the primary liaison between the company and contracting parties, addressing issues and resolving problems that arise. • Monitor and evaluate contractor performance, recommending remedial actions as needed to maintain compliance with contract terms. • Research and implement relevant regulations to keep contracts updated and legally compliant. • Coordinate contract closeouts, manage claims registers, and analyze and negotiate claims as necessary. Show less



EarthLink Telecommunications

• Iraq
• Telecommunications
• 700 & Above Employee

• Operation Control Engineer

  • Jul 2019 - Jul 2022

  -Collaborating with relevant departments to address complex issues for existing sites, including contract negotiation, site reorganization, system upgrades, and fiber node relocation.-Efficiently managing daily operations by processing an average of three OPs per day within the agreed-upon SLA, ensuring 100% completion of incoming requests and maintaining 98% adherence to operational standards, including meeting project plans, timelines, and performance requirements in line with the OP/RQ process guide.-Handling new deployment requests, such as EX-Sub and others, successfully executing projects to 98% compliance with plans, specifications, and overall project objectives.-Oversaw cross-functional team coordination, ensuring timely communication and effective collaboration among team members to achieve project goals.-Identifying opportunities for process improvement and implemented solutions to enhance operational efficiency, reduce costs, and improve overall project quality.-Actively monitoring project progress, identifying and addressing potential risks or roadblocks to ensure timely and successful project completion. Show less

• Technical Support Engineer

  • Apr 2016 - Jul 2019

  -Resolving customers' link issues, specializing in Mikrotik and UBNT technologies.-Promptly addressing customer complaints and inquiries, ensuring timely and effective resolutions.-Managing a high call volume of 50-75 inbound calls per day, consistently maintaining call quality and resolution time expectations.-Collaborating effectively within a team of seven, contributing to a supportive and efficient work environment.-Skillfully multitasking between systems while providing exceptional service and resolving customer issues, including upgrades and troubleshooting.-Received numerous outstanding customer feedback ratings, highlighting the commitment to delivering top-notch customer support.-Continuously improving technical knowledge and problem-solving abilities to provide efficient and reliable solutions for clients. Show less