Experience

Mercer Middle East

• United Arab Emirates
• Business Consulting and Services
• 100 - 200 Employee

• Operations Manager

  • Mar 2016 - Present

  • Proficient in procurement strategies, vendor negotiation, and supply chain optimization. leveraged my procurement expertise to centralize sourcing and vendor management, achieving significant cost efficiencies and quality improvements • Established operational protocols that are fully compliant with industry regulations • Identified inefficiencies and implement process enhancements to boost productivity and operational excellence. • Orchestrated internal client support processes… Show more • Proficient in procurement strategies, vendor negotiation, and supply chain optimization. leveraged my procurement expertise to centralize sourcing and vendor management, achieving significant cost efficiencies and quality improvements • Established operational protocols that are fully compliant with industry regulations • Identified inefficiencies and implement process enhancements to boost productivity and operational excellence. • Orchestrated internal client support processes, garnering significant improvements in stakeholder satisfaction rates. •Managed the day-to-day operations across various departments, optimizing resource allocation to deliver efficient and effective services. • Financial Oversight: Reviewed and adjusted departmental budgets to ensure they align with overall organizational and governmental fiscal objectives. In addition, financial planning, forecasting, and cost control. Implemented strategies to maximize revenue and minimize expenses, resulting in improved financial health AR/ WIP and backlog profitability. • Leadership and Team Development: Supervised cross-departmental teams, focusing on skill development and performance improvement, which is critical in a shared services environment.. • Developed and executed strategic plans to align HR, finance, and procurement functions with overall business objectives. Contributed to the achievement of corporate goals through strategic decision-making. • HR Operations Management: Successfully managed the full spectrum of HR functions, including recruitment, onboarding, benefits administration, and employee relations. Ensured compliance with labour laws and company policies while fostering a positive workplace culture. Maintained rigorous quality control over both financial transactions and service delivery, ensuring the highest standards are met. prepared for respond to various challenges, disruptions, and crises that may impact the operations and developing business continuity plan. Show less • Proficient in procurement strategies, vendor negotiation, and supply chain optimization. leveraged my procurement expertise to centralize sourcing and vendor management, achieving significant cost efficiencies and quality improvements • Established operational protocols that are fully compliant with industry regulations • Identified inefficiencies and implement process enhancements to boost productivity and operational excellence. • Orchestrated internal client support processes… Show more • Proficient in procurement strategies, vendor negotiation, and supply chain optimization. leveraged my procurement expertise to centralize sourcing and vendor management, achieving significant cost efficiencies and quality improvements • Established operational protocols that are fully compliant with industry regulations • Identified inefficiencies and implement process enhancements to boost productivity and operational excellence. • Orchestrated internal client support processes, garnering significant improvements in stakeholder satisfaction rates. •Managed the day-to-day operations across various departments, optimizing resource allocation to deliver efficient and effective services. • Financial Oversight: Reviewed and adjusted departmental budgets to ensure they align with overall organizational and governmental fiscal objectives. In addition, financial planning, forecasting, and cost control. Implemented strategies to maximize revenue and minimize expenses, resulting in improved financial health AR/ WIP and backlog profitability. • Leadership and Team Development: Supervised cross-departmental teams, focusing on skill development and performance improvement, which is critical in a shared services environment.. • Developed and executed strategic plans to align HR, finance, and procurement functions with overall business objectives. Contributed to the achievement of corporate goals through strategic decision-making. • HR Operations Management: Successfully managed the full spectrum of HR functions, including recruitment, onboarding, benefits administration, and employee relations. Ensured compliance with labour laws and company policies while fostering a positive workplace culture. Maintained rigorous quality control over both financial transactions and service delivery, ensuring the highest standards are met. prepared for respond to various challenges, disruptions, and crises that may impact the operations and developing business continuity plan. Show less



DLA Piper

• United Kingdom
• Law Practice
• 700 & Above Employee

• Legal secretary

  • Oct 2013 - Mar 2016

  Before venturing into operations and procurement, I sharpened my skills in legal operations and client relations at DLA Piper, a global leader in legal services. This foundational experience has been invaluable, particularly as it applies to roles requiring a nuanced understanding of compliance and stakeholder engagement, skills that are highly relevant to government sector positions such as Shared Services. • Compliance and Regulatory Insight: Consistently monitored government guidelines… Show more Before venturing into operations and procurement, I sharpened my skills in legal operations and client relations at DLA Piper, a global leader in legal services. This foundational experience has been invaluable, particularly as it applies to roles requiring a nuanced understanding of compliance and stakeholder engagement, skills that are highly relevant to government sector positions such as Shared Services. • Compliance and Regulatory Insight: Consistently monitored government guidelines and regulations, ensuring timely reporting that has been crucial for decision-making and compliance—a vital skill for shared services in the public sector. • Stakeholder Management: Managed complex client relations, effectively communicating and invoicing, which is relevant for internal stakeholder management in shared services. • Document and Information Management: Developed a case file indexing system, streamlining document retrieval and management, a skill that can be applied to managing shared services resources. • Strategic Research and Development: Utilized a range of resources to support legal teams in developing robust cases, showcasing my ability to research and develop strategic initiatives. • Administrative and Operational Efficiency: Improved operational efficiency by streamlining administrative tasks such as meeting coordination, letter drafting, and document proofreading. • Cross-Functional Team Support: Provided essential support to legal teams, further honing my capabilities in team management and project execution, skills that are crucial in a Shared Services role Show less Before venturing into operations and procurement, I sharpened my skills in legal operations and client relations at DLA Piper, a global leader in legal services. This foundational experience has been invaluable, particularly as it applies to roles requiring a nuanced understanding of compliance and stakeholder engagement, skills that are highly relevant to government sector positions such as Shared Services. • Compliance and Regulatory Insight: Consistently monitored government guidelines… Show more Before venturing into operations and procurement, I sharpened my skills in legal operations and client relations at DLA Piper, a global leader in legal services. This foundational experience has been invaluable, particularly as it applies to roles requiring a nuanced understanding of compliance and stakeholder engagement, skills that are highly relevant to government sector positions such as Shared Services. • Compliance and Regulatory Insight: Consistently monitored government guidelines and regulations, ensuring timely reporting that has been crucial for decision-making and compliance—a vital skill for shared services in the public sector. • Stakeholder Management: Managed complex client relations, effectively communicating and invoicing, which is relevant for internal stakeholder management in shared services. • Document and Information Management: Developed a case file indexing system, streamlining document retrieval and management, a skill that can be applied to managing shared services resources. • Strategic Research and Development: Utilized a range of resources to support legal teams in developing robust cases, showcasing my ability to research and develop strategic initiatives. • Administrative and Operational Efficiency: Improved operational efficiency by streamlining administrative tasks such as meeting coordination, letter drafting, and document proofreading. • Cross-Functional Team Support: Provided essential support to legal teams, further honing my capabilities in team management and project execution, skills that are crucial in a Shared Services role Show less



Sultan Bin Abdulaziz Humanitarian City (SBAHC)

• Saudi Arabia
• Hospitals and Health Care
• 700 & Above Employee

• Case Mangment Coordinator

  • Dec 2010 - Oct 2013

  At Sultan bin Abdulaziz Humanitarian City, I delved into healthcare operations with a focus on case management, operational efficiency, and quality control. This tenure provided an invaluable opportunity for cross-departmental coordination and compliance management, skills that are highly transferable to a Shared Services role within the government sector. My experience at Sultan bin Abdulaziz Humanitarian City was a pivotal stage in my career, fortifying my expertise in operational management… Show more At Sultan bin Abdulaziz Humanitarian City, I delved into healthcare operations with a focus on case management, operational efficiency, and quality control. This tenure provided an invaluable opportunity for cross-departmental coordination and compliance management, skills that are highly transferable to a Shared Services role within the government sector. My experience at Sultan bin Abdulaziz Humanitarian City was a pivotal stage in my career, fortifying my expertise in operational management and quality control • Cross-Departmental Leadership: Managed and coordinated case management issues across various departments and external agencies, demonstrating a level of inter-departmental coordination essential for public sector shared services. • Service Transition Management: Took charge of patient transfers to acute care facilities, ensuring smooth and compliant transitions—a skill directly applicable to managing transitions in shared services. • Financial Governance: Prepared financial coverage documents in line with organizational policies, showing financial oversight skills vital for budget management in shared services. • Data-Driven Reporting: Took responsibility for the preparation of monthly and annual statistical reports, demonstrating a capacity for data-driven decision-making. • Resource Optimization: Managed medical equipment inventories efficiently, showcasing effective resource management—a crucial skill for Shared Services. • Quality and Compliance Oversight: Monitored discharge processes and quality indicators, ensuring compliance with healthcare standards—an important competency when handling shared services in the government sector. Show less At Sultan bin Abdulaziz Humanitarian City, I delved into healthcare operations with a focus on case management, operational efficiency, and quality control. This tenure provided an invaluable opportunity for cross-departmental coordination and compliance management, skills that are highly transferable to a Shared Services role within the government sector. My experience at Sultan bin Abdulaziz Humanitarian City was a pivotal stage in my career, fortifying my expertise in operational management… Show more At Sultan bin Abdulaziz Humanitarian City, I delved into healthcare operations with a focus on case management, operational efficiency, and quality control. This tenure provided an invaluable opportunity for cross-departmental coordination and compliance management, skills that are highly transferable to a Shared Services role within the government sector. My experience at Sultan bin Abdulaziz Humanitarian City was a pivotal stage in my career, fortifying my expertise in operational management and quality control • Cross-Departmental Leadership: Managed and coordinated case management issues across various departments and external agencies, demonstrating a level of inter-departmental coordination essential for public sector shared services. • Service Transition Management: Took charge of patient transfers to acute care facilities, ensuring smooth and compliant transitions—a skill directly applicable to managing transitions in shared services. • Financial Governance: Prepared financial coverage documents in line with organizational policies, showing financial oversight skills vital for budget management in shared services. • Data-Driven Reporting: Took responsibility for the preparation of monthly and annual statistical reports, demonstrating a capacity for data-driven decision-making. • Resource Optimization: Managed medical equipment inventories efficiently, showcasing effective resource management—a crucial skill for Shared Services. • Quality and Compliance Oversight: Monitored discharge processes and quality indicators, ensuring compliance with healthcare standards—an important competency when handling shared services in the government sector. Show less



King Saud Medical City

• Hospitals and Health Care
• 700 & Above Employee

• Medical secretary

  • Apr 2010 - Nov 2010

  During my brief tenure at King Saud Medical City, I concentrated on elevating operational efficiency within a clinical context. Despite its short duration, this role was instrumental in cultivating foundational skills in data management, scheduling, and customer engagement—skills that are universally applicable and particularly relevant for a Shared Services role. • Data Integrity and Confidentiality: Tasked with gathering patient registration information, emphasizing the importance of… Show more During my brief tenure at King Saud Medical City, I concentrated on elevating operational efficiency within a clinical context. Despite its short duration, this role was instrumental in cultivating foundational skills in data management, scheduling, and customer engagement—skills that are universally applicable and particularly relevant for a Shared Services role. • Data Integrity and Confidentiality: Tasked with gathering patient registration information, emphasizing the importance of accuracy and data confidentiality—key aspects for managing shared services that deal with sensitive data. • Resource Allocation and Scheduling: Managed patient appointments with an emphasis on efficient resource allocation and time management, skills that are fundamental in optimizing shared services. • Customer Service and Stakeholder Engagement: Addressed patient queries over the phone, effectively directing them to the proper channels, demonstrating customer service and stakeholder engagement skills vital in a managerial role. • Data-Driven Management: Compiled monthly statistical reports, reinforcing a commitment to data-driven decision-making—a crucial component for managing and improving shared services. My time at King Saud Medical City, while brief, was invaluable in shaping my foundational skills in data management, customer service, and operational efficiency. These formative experiences have provided the groundwork for the diverse and increasingly complex operational roles I've undertaken since, including potential roles within Shared Services. Show less During my brief tenure at King Saud Medical City, I concentrated on elevating operational efficiency within a clinical context. Despite its short duration, this role was instrumental in cultivating foundational skills in data management, scheduling, and customer engagement—skills that are universally applicable and particularly relevant for a Shared Services role. • Data Integrity and Confidentiality: Tasked with gathering patient registration information, emphasizing the importance of… Show more During my brief tenure at King Saud Medical City, I concentrated on elevating operational efficiency within a clinical context. Despite its short duration, this role was instrumental in cultivating foundational skills in data management, scheduling, and customer engagement—skills that are universally applicable and particularly relevant for a Shared Services role. • Data Integrity and Confidentiality: Tasked with gathering patient registration information, emphasizing the importance of accuracy and data confidentiality—key aspects for managing shared services that deal with sensitive data. • Resource Allocation and Scheduling: Managed patient appointments with an emphasis on efficient resource allocation and time management, skills that are fundamental in optimizing shared services. • Customer Service and Stakeholder Engagement: Addressed patient queries over the phone, effectively directing them to the proper channels, demonstrating customer service and stakeholder engagement skills vital in a managerial role. • Data-Driven Management: Compiled monthly statistical reports, reinforcing a commitment to data-driven decision-making—a crucial component for managing and improving shared services. My time at King Saud Medical City, while brief, was invaluable in shaping my foundational skills in data management, customer service, and operational efficiency. These formative experiences have provided the groundwork for the diverse and increasingly complex operational roles I've undertaken since, including potential roles within Shared Services. Show less