Information Technology Support Engineer

• Jul 2021 - Present

IT Service Desk Support Technician

• Apr 2021 - Jul 2021

System Administrator

• Sep 2020 - Jul 2021

Provide computer and telecommunication support for providers and staff .Repairs laptop, desktop, tablet and Monitors units according to requirements, using hand or power tools and measuring devices, build or configure hardware, system troubleshooting, including boot troubleshooting, virus removals, and disk cloning; install and update software packages, and create and maintain computer networks. Provide training to new employee. Provide computer and telecommunication support for providers and staff .Repairs laptop, desktop, tablet and Monitors units according to requirements, using hand or power tools and measuring devices, build or configure hardware, system troubleshooting, including boot troubleshooting, virus removals, and disk cloning; install and update software packages, and create and maintain computer networks. Provide training to new employee.

Sales & Brand Operations Manager

• Jun 2015 - Sep 2020

● Grew sales from 2015 to 2020 by 70% from previous year, obtaining top seller status and awarded recognition for highest customer service. ● Supervise 80+ direct and 150+ indirect reports and lead implementation of all store projects and compliance, including physical inventory, markdowns, reticketing, and additional non-sales-related tasks. ● Piloted the team responsible for processing and replenishments, directed the talent lifecycle including selection, interviewing, onboarding, coaching, performance management succession, reward, and recognition. ● Execute workforce management including payroll, scheduling, recruiting interviews, and business documentation. Created productive teams to quickly prepare sales floor merchandise during the high-volume, short-staffed holiday season.

Desktop & Network Support Specialist

• Sep 2010 - Jun 2014

● Maintain and support systems, workstations, mobile devices, printers and peripherals; respond to user service requests; and resolve trouble tickets. ● Ensure system security for desktop, mobile and cloud environments. ● Responsible for managing or participating in special projects as assigned. ● Closed 95% of trouble tickets on the first call without escalation. ● Commended for quickly resolving complex issues including system crashes, network slowdowns, connectivity problems, security breaches, virus infections and more. ● Achieved a user satisfaction rating of 4.9/5.0 (15 % higher than average); consistently logged and monitored ticket status to ensure fast, quality resolution of every issue. ● Set up secure WiFi, LAN and VoIP networks at remote locations, leading client/server configuration and performance-tuning of crucial infrastructure to ensure seamless business operations.