Experience

London Training for Excellence

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Sales Representative

  • Jun 2014 - Present



Harrods

• Retail tax-free shopping

  • Nov 2013 - Present

  • Involve interacting with visitors from all over the world.• Explaining the Tax-Free Shopping procedure.• Completing their VAT documentation.• Assisting with a wide range of enquiries. • Registering clients for VAT.



Abbey Culture

• Office manager

  • Oct 2009 - Oct 2012

  Overall responsibility for the smooth running of the office. Making sure that all office systems are managed and maintained, including Staff Recruitment Files; Stationery Log and Stock Checks; Uniform Sales; Petty Cash; and Client Files. Duties: • Producing documents, briefing papers, reports and presentations.• Experience of managing a team of up to 10 staff members. • Organizing and maintaining diaries and making appointments.• Staff administration including holiday and sickness tracking.• Assisting with the preparation of the monthly management accounts.• Monitoring of staff time sheets time in lieu and holidays.• Input data into the database, provided administrative support, maintained showroom sample inventory, organized business lunches and dinners, and prepared sales reports for store. • Key account abilities included administrative functions preparing activity / ad-hoc / expense reports, confidential correspondence, ordered products with attention to detail, and coordinated travel itineraries. • Directed and supervised stores functions office inventory, filed daily reports, data entry, and light cleaning as needed.• Managed all administrative facets, coordinated thru mails, ordered all office supplies and supervised inter-telephone lines. • Professional representation as first point of contact implemented initiatives to ensure the smooth functioning of a busy reception area, greeted guests, and efficiently managed operations of the extremely demanding sales support staff including Vice Presidents, and accurate billing. • Maintained a showroom sample inventory, organized business lunches and dinners, prepared sales reports, prepared style maps for specialty and main stream stores.• Provided exceptional customer service, managed floor staff, maintained functionality of all equipment, organized entire stock area, and bank deposits. Responsible for consistent increased sales by over 20%.



ING Direct Bank, Madrid

• Bank cashier

  • Jan 2007 - Jul 2009

  • Offering excellent customer service to the Building societies members. • Daily cash and cheque handling including foreign payments.• Ensuring that the tills balance up at the end of the day. • Arranging and generating appointments for the savings and mortgage advisors.• Working effectively as part of a hardworking and customer driven team.• Processing all incoming payments received by mail, fax and email. • Handling all cashier related enquiries from customers.• Process all inter company payments. • Responsible for all VAT refunds on to clients accounts.• Posting incoming payments and occasionally answering VAT export queries.