Experience

Christ Community Health Services

• Wellness and Fitness Services
• 1 - 100 Employee

• Human Resources Manager

  • Aug 2015 - Present

  Provided strategic planning, compensation, benefits, employee relations, training and development, and compliance of all local, state, and federal employment laws as well as the appointment of the center's HIPAA Privacy Officer. • Continually aided and advised management on interpretation and application of personnel policies and practices. • Managed the day-to-day departmental operations including Workers Compensation Claims, tracking of vacation/sick leave, benefits administration, and employee relations. • Developed an in-depth personnel evaluation system - implemented a pay for performance system based on consistent performance evaluations. Show less



Jim Keras Nissan

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Sales Consultant

  • Apr 2014 - Apr 2015

  Sales Consultant, 2014 to Present The primary contact with customers throughout the sales process. My communication skills and product knowledge influence the dealership’s sales success, customer satisfaction and the dealership’s overall ability to build and maintain customer relationships. • Increased sales from five vehicles per month to 12 vehicles per month within 60 days of employment. • Provides customers with Follow-Up Telephone within 24 hours following the sale. • Send customers a hand-written “Thank You” note 48 hours following the sale. • Increased my personal customer satisfaction scores from 77% to 97% within six months of employment. Show less



Newberry Tanks & Equipment, LLC / Account Temps

• West Memphis, AR

• Human Resources Specialist / Generalist

  • Dec 2013 - Feb 2014

  Newberry Tanks and Equipment, LLC West Memphis AR A manufacturing company which builds steel petroleum storage tanks sold across the United States. The list of equipment and services provided includes lube dispensing, rectangular lube tanks and oil recycling recovery systems. Human Resources Generalist / Account Temps. 2013 – 2014 Responsible for consulting management on Human Resource processes. Provide leadership and vision planning, regulatory compliance, Health and Safety Training, Employee Relations and Payroll Training. • Developed and implemented a system for electronically tracking accrued vacation hours and displaying the employee’s current and year to day hours of accrued vacation on the employee’s pay statement. This allows management the ability to efficiently track employee’s available vacation hours. • Developed and implemented a general ledger which provides management with a clear picture of the expenses of the mill. This includes tracking overtime hours, the cost of shipping, the cost of advertisement and the standard cost of labor. • Provide counseling services to management regarding employee relation issues such as workers compensation, labor disputes, employee grievances, FMLA and Fair Labor Standard Acts requirement issues. • Slashed employee tardiness by 90% by preparing and distributing daily attendance and tardy reports to Departmental Supervisors. • Increased employee productivity by 50% by preparing and distributing daily productivity reports to Departmental Supervisors. • Increased sales by 20% by marketing the various services offered by the company at various events including trade shows, career fairs, and etc., Show less



Family Home Health Agency

• Greater Memphis Area

• Human Resources Generalist

  • Dec 2002 - Aug 2013

  Responsible for formulating and implementing Human Resources strategy for over 250 employees in three locations in the Memphis area. Provide leadership and vision planning, human capital management, workforce planning, regulatory compliance, Affirmative Action, Health and Safety Training, Employee Relations, and future growth initiatives. Responsible for hiring, development, discipline, staffing and compliance. • Recommended appropriate disciplinary actions, including terminations to Directors and Mid-level Managers. Worked closely with attorneys in litigations, mediations, and lawsuits involving employees concerning Workers Compensation, Equal Employment Opportunity, Fair Wage and Labor Practices. Working knowledge of employment laws and regulations. • Provided expert advice, counseling and coaching to Directors, Mid-level Managers and Employees on HR policies, procedures, and laws to insure consistency and minimal exposure to liability for 250 employees. • Managed Monthly Payroll of $750,000. • Recruited the current executive team including the Administrator, Director of Nursing, Therapy Manager. • Reduced turnover from 25% to 6.6% over a two year period. • Successfully defeated a unionization attempt. • Lowered workers compensation costs $150,000 through OSHA compliance, training and education. • Dramatically reduced workplace injuries by 75% through the purchasing of equipment using the latest technology. • Developed and implemented a job evaluation system using the HAY point-factor system, recommending grade/salary and determining FLSA exemption status. Show less



City of Memphis, Ed Rice Community Center

• Director I

  • Mar 2002 - Nov 2002

  • Supervised and trained 20 staff members. • Organized and conducted training for community awareness programs such as Neighborhood Housing Opportunity, Bridge Builders, Ed Rice Booster Club/Parent Teacher Association, Ed Rice Tutorial/Mentoring program. • Verified and prepared payroll, developed weekly staffing schedules, ensured maintenance of the facilities. • Organized athletic programs and other activities for youth participants that included football, basketball, modeling, dance, and judo. • Recruited volunteer coaches, instructors, mentors, trainers and facilitators for various programs sponsored by Ed Rice Community Center. Show less



Metropolitan Inter-Faith Association

• Human Resources Generalist

  • Jun 2001 - Feb 2002

  • Facilitated 403B retirement plan seminars. • Scheduled and conducted new employee orientations. • Coordinated MIFA’s hiring process: assisted program directors in announcing and advertising job vacancies and collecting applications and resumes. • Enrolled employees in insurance programs. Provided employees appropriate information about company benefits. Maintained compliance with COBRA. Made payments for insurance, retirement plan contributions, credit union, etc. • Facilitated 403B retirement plan seminars. • Scheduled and conducted new employee orientations. • Coordinated MIFA’s hiring process: assisted program directors in announcing and advertising job vacancies and collecting applications and resumes. • Enrolled employees in insurance programs. Provided employees appropriate information about company benefits. Maintained compliance with COBRA. Made payments for insurance, retirement plan contributions, credit union, etc.



International Paper

• United States
• Paper and Forest Product Manufacturing
• 700 & Above Employee

• Employee Service Representative

  • Oct 1997 - May 2001

  • Researched and analyzed information to respond to internal/external customers’ inquiries regarding, benefits, payroll, personnel and pension issues. • Facilitated new employee orientation and training programs. • Served as liaison for outside vendors including banks and health care providers. • Researched and analyzed information to respond to internal/external customers’ inquiries regarding, benefits, payroll, personnel and pension issues. • Facilitated new employee orientation and training programs. • Served as liaison for outside vendors including banks and health care providers.



Youth Villages

• United States
• Philanthropic Fundraising Services
• 700 & Above Employee

• Cottage Supervisors

  • Jan 1996 - Oct 1997

  • Recruited, interviewed and hired staff personnel. • Facilitated daily training programs. • Budgeted funds for program allocation. • Created behavior modification plans including goals and objectives specific to each resident. • Recruited, interviewed and hired staff personnel. • Facilitated daily training programs. • Budgeted funds for program allocation. • Created behavior modification plans including goals and objectives specific to each resident.