Hubert L.
Senior Product Specialist at China Mobile International Limited- Claim this Profile
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Chinese Native or bilingual proficiency
Topline Score
Bio
Credentials
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Huawei HCIA Cloud Service
HuaweiAug, 2022- Sep, 2024
Experience
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China Mobile International Limited
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China
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Telecommunications
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700 & Above Employee
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Senior Product Specialist
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Apr 2023 - Present
Roles and responsibilities- Responsible for optimizing the operation process of the product and standardizing the operation procedures. By sorting out the process nodes in the operation process, locating the breakpoints and obstacles in the operation process through data analysis of cases, and organizing and coordinating with colleagues from various departments for optimization. - Responsible for building a digital operation platform from zero to one. By analyzing historical operation issues, identifying the key problems, organizing and coordinating multiple teams such as product, R&D, etc., collaborating to optimize the basic database, and building a digital operation service platform based on Aliyun QuickBI service, which helps the operation staff to fetch business statistics efficiently and accurately, such as revenue & profit, conversion rate, and abnormal operation alerts, etc.Impact- Through end-to-end sorting of the operation process and optimization of process breakpoints and obstacles, the overall operation efficiency is increased by 50%. - The digital operation platform optimized around 60% of manual operation work into digital, automated processing operations. Releasing a large number of workloads that require labor consumption, and at the same time improving the efficiency of operation personnel. Let operation personnel can focus on data analysis, customer interviews and customer service, etc. Show less
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Product Specialist
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Aug 2021 - Present
Roles and Responsibilities- As a product specialist, responsible for collecting product requirements from customers and the market, comprehensive analysis of the business pain points of customers, and output of the "Market Requirements Documentation". And discuss with the product manager the necessity and priority of the implementation of each type of business scenario in the market analysis report. Based on the conclusion, assist the product manager to output the Product Requirement Documentations and product prototype diagram.- In addition, responsible for the management of the product iteration cycle, mainly responsible for the management of short and medium-term development iterations. Based on the relevance of various sub-functions in the requirements, reasonably split the large and complex functional requirements into several iterations for development according to the resource situation and importance, and regularly monitor the requirements development progress. At the same time, independently responsible for solving issues during iterative development, user acceptance testing, and production of requirements, such as additional clarification of product requirement description, resource coordination, requirement functional acceptance testing issues, etc.Impact- The conclusions of the analysis in the Market Requirements Documentations helped the organization to determine the direction and development schedule for the coming year. Through continuous monitoring of product develope progress, product development bottlenecks were identified on time, and resource constraints in the product development process were promptly identified and quickly organized and coordinated to ensure delivery deadline and quality.- The relevant product function design effectively solved the pain points of internal and external customers in real business scenarios, which won unanimous praise from internal and external customers. Show less
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Global Graduate Trainee
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Aug 2020 - Jul 2021
Role and responsibilities- As a product assistant, assisted product manager in organizing product design process and design documentation, and issued guidance documents such as service support specification and troubleshooting operation manual for the product. - By systematically dealing with and organizing product design-related materials, I became familiar with the product lifecycle and the end-to-end process of product design. Also developed a customer-centric thinking perspective by structuring and releasing reference documents to facilitate understanding of product usage scenarios from the customer's perspective.- As a product technical support specialist, directly contact customers through email, voice, and other ways to help customers solve any technical problems encountered during the POC test, and at the same time, when receiving tough tech problems, can use the operation and maintenance system to check the service logs, quickly locate the key point of issues and provide solutions.Impact- By supporting customers at the front line, building a customer-centered service consciousness and have good communication skills with customers.- By solving customers' difficult technical problems, we have built up the ability to deal with unknown and difficult failures.- The product documentation, service manuals, etc., which effectively helped customers and coworkers understand the products, and received positive feedback from internal and external customers. Show less
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Education
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2019 - 2020
Hong Kong Baptist University
Master of Science - MS, Computer Science
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