Experience

Serco Ltd

• United Kingdom
• 1 - 100 Employee

• Logistics & Supply Chain Manager

  • Aug 2017 - Present



Serco LCHS Contract

• Procurement and Supply Chain / Product Manager London Cycle Hire Scheme

  • May 2014 - Aug 2017

  Managed the procurement required for the functional delivery of the London Cycle Hire Scheme.Carried out regular reviews of the London Cycle Hire Scheme supply chain and ensured value formoney was being achieved and supply chain risks were minimised. Contributed to the developmentof processes and procedures which reduced spend and maximised repair times across the scheme.Responsible for the procurement of all equipment needed to service, repair and maintain the LondonCycle Hire Scheme and its operations. Responsible for the engagement and relationship managementof all suppliers for the London Cycle Hire Scheme. Working with Serco Procurement Services andSerco Ordering Services as required and in line with internal policies and procedures. Ensured aforward ordering schedule was maintained. Monitored and Tracked Order and Delivery dates.Responsible for monitoring mean time to failure of key parts and equipment and investigatedalternative suppliers and manufacturers. Monitored Operational spend and carried out trend analysis,alongside the operational team. Responsible for performing all duties in line with statutory andregulatory external and internal policies and procedures. Ensured that any breaches of security, fraud,vandalism and abuse relating to assets and staff are identified and reported to avoid and reduce crime.Completed all electronic logging and paperwork as required. Completed other ad hoc duties asdirected by the Technical Director. Quarterly Budget forecasting, Acted as financial support acrossthe Senior Management Team and project managers. Managing and Building relationships withsupplier accounts. Responsible for delivering projects against agreed scope, budget, schedule &customer expectations. Doing this whilst supervising, directing & motivating teams of multidisciplinecontractors & employees



Serco LCHS CONTRACT

• Warehouse and Logistics Supervisor

  • 2010 - 2014



ON YOUR BIKE HOLDINGS LIMITED

• United Kingdom
• Retail
• 1 - 100 Employee

• Workshop Manager

  • Jun 2006 - May 2010

  Managing a team of up to 10 mechanics and 4 receptionists, smooth running ensure efficiency increasingsales, dealing with staffing issues; conducting appraisals including yearly performancereviews. Providing and organising training. Ensuring standards of quality, high level of customerservice and health and safety are met. Provide direct support to the general manager/ business owner.Identifying poor performance and work with staff to implement action plans to resolve it. Acting as afirst point of contact for the workshop team, dealing with their day to day issues. Providing coachingand mentoring to the workshop team to increase productivity and performance. Handlingcustomer/staff complaints. Key holder responsibility, including responsibility of opening and closingthe store. Morning and End of Day cashing up, Handling Cash. Conducted staff security searches.Acted as the First Aid Person, Reporting and recording health and safety issues. Maintain dailyrepairs, handling maintenance and repairs for special clients and customers, Specialised CustomBuilds for up to £10,000. Liaising with suppliers, clients and customers. Workshop marketing andSales, Processing orders and warranties, Responsibility for handling complaints, Managing andtraining up to ten mechanics, Setting up monthly targets and statistics on the workshops monthlyfinances, Setting up monthly rotas, designed spreadsheet for rota and daily spreadsheet for bookingcustomers for jobs. Auditing stock and pricing. Setting up and running Maintenance Classes and Dr.Bike sessions for number of companies like Google and local councils.



Bonthrone Bikes

• Workshop Manager / Senior Bicycle Mechanic

  • 2005 - 2006



Lider Moto Sport

• Store Manager & Service specialist

  • 2000 - 2005