Analista de sistemas de TI

• Nov 2022 - Present

Senior Network Analyst

• Apr 2022 - Nov 2022

Acting as a network specialist focused on the management, implementation and maintenance of the backbone, routing policies, definition of standards, approval of equipment and systems, in addition to the development of tools and automation focused on telecom using NodeJS, React and ZABBIX. Acting as a network specialist focused on the management, implementation and maintenance of the backbone, routing policies, definition of standards, approval of equipment and systems, in addition to the development of tools and automation focused on telecom using NodeJS, React and ZABBIX.

Telecommunications manager

• Dec 2017 - Sep 2021

I took on a great challenge starting the IT sector, also managing the Contact Center, NOC, Development and Systems sectors of the company. Having as activities the management of broadband and corporate customer services along with the Contact Center and NOC. Implementation, maintenance and monitoring of the backbone, broadband and corporate clients by the NOC. Implementation of tools such as Dashboards, RPAs for customer service and integrated with the Management system with the Development team. And implementation of high availability in virtualization systems, telephony systems, DNS, CRM, ZABBIX and automation together with the Systems sector. Show less

Senior Network Analyst

• Jul 2017 - Sep 2017

More focused on managing the company's backbone, having as activities the implementation, maintenance and monitoring of the network, routing policies, network expansion projects.

Full Network Analyst

• Sep 2016 - Jun 2017

I had as activities the implementation, maintenance and monitoring of the network and corporate and government customers.

Junior Network Analyst

• Mar 2013 - Aug 2016

I worked in the monitoring, implementation and maintenance of the company's network assets, as well as in the service, implementation and maintenance of corporate and government customers. My main activities were the approval of backbone and access equipment, configurations of high capacity switches, edge routers and DWDM networks.

Contact Center Operator

• Jul 2011 - Feb 2013

I started my professional career working with residential and business broadband internet customers, opening support calls, diagnosing problems and implementing customers.