Teaching Assistant

• Aug 2023 - Present

Operations Manager

• Apr 2022 - Jul 2022

Senior Deputy Manager

• Jan 2020 - Mar 2022

Initiating and Planning:• Investigated bench-marking results and devised innovative solutions for project initiation.• Crafted detailed project plans encompassing scope, timeline, budget, resource allocation, and robust risk management strategies.• Translated project requirements into precise functional specifications, ensuring alignment with objectives.• Collaborated with internal teams to develop comprehensive project plans, fostering cross-functional cohesion.Stakeholder Engagement and Product Definition:• Collaborated closely with stakeholders to create clear and compelling product overviews, capturing project objectives and target audiences.• Contributed to enhancing UI/UX for the MPT4U application, working in tandem with branding and design teams.Regulatory Compliance and Vendor Management:• Ensured adherence to regulatory standards within the dynamic telecom industry landscape.• Negotiated development scope, timeline, and costs with vendors, optimizing project efficiency and budget allocation.Project Execution and Monitoring:• Led regular progress meetings with stakeholders, providing transparent updates and addressing emerging issues.• Utilized Microsoft Project and other tracking tools to monitor project progress, ensuring milestones were achieved.Effective Communication and Collaboration:• Supported the team leader with business plans, budget allocation, risk management, and conflict resolution, ensuring project deadlines were met.• Demonstrated exceptional communication and presentation skills, facilitating productive collaboration within cross-functional teams.Quality Assurance and Deliverables:• Verified the quality of project deliverables from the technical team, upholding high standards of excellence.• Prepared and delivered crucial materials, including handover checklists, project specifications, training content, branding guidelines, marketing plans, regulatory agreements, and project release materials, to stakeholders Show less

Deputy Manager

• Sep 2018 - Jan 2020

Project Handover and Coordination:• Acted as the single point of contact for seamless new service and project handovers within the Operations Division.• Successfully managed and facilitated project handovers for multiple projects, ensuring smooth transitions and effective cross-functional communication.Training Program Management:• Orchestrated and executed annual training programs, up-skilling over 800 members and significantly boosting their productivity.• Collaborated with project implementation teams to monitor and report on project progress, ensuring alignment with objectives.Documentation and Standardization:• Developed comprehensive documentation, including project handover reports, checklists, and operational maintenance manuals.• Created detailed Standard Operating Procedures (SOP) encompassing operation processes, fault reporting, project monitoring, and maintenance procedures, ensuring uniform practices across projects.Strategic Contribution and Leadership:• Contributed to the company's long-term strategic planning, aligning projects with overarching organizational goals and objectives.• Organized and facilitated regular weekly meetings, providing transparent updates on project progress to the team leader. Show less