Son Hoang

Senior Business Analyst at VNPT IT
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Contact Information
us****@****om
(386) 825-5501
Location
Cầu Giấy, Hanoi, Vietnam, VN
Languages
  • English Professional working proficiency
  • Vietnamese Native or bilingual proficiency
  • Japanese Limited working proficiency

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Credentials

  • Certificate of Completion - Basic UI/UX
    colorME Hanoi
    Oct, 2018
    - Nov, 2024
  • Business Analyst Professional
    FPT Software
    Jan, 2016
    - Nov, 2024
  • Certificate of Completion - Student Cultural Exchange Travel
    CETUSA
    Jun, 2011
    - Nov, 2024
  • Certificate of Recognition - For Excellence in Multimedia Technology Learning
    Macomb High School, Macomb, OK, US
    May, 2011
    - Nov, 2024
  • Microsoft Dynamics AX 2012 Introductory Certification
    Microsoft
    Dec, 2014
    - Nov, 2024
  • Microsoft Dynamics CRM 2012 Introductory Certification
    Microsoft
    Dec, 2014
    - Nov, 2024

Experience

  • VNPT IT
    • Vietnam
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Senior Business Analyst
      • Dec 2018 - Present

      Subsidary of VNPT Corporation Department: eEdu (Electronic Education Solution Center) Project: VnEdu - Vietnam Education network including virtual class, lessons, lectures, online assignment, homework and student management system. The network has been integrated in more than 41,000 schools including elementary, secondary and high schools in Vietnam. E-learning: Learning Management Platform. (Vietnam Digital Award 2020) used by more than 50,000 clients including enterprises, schools, and individual delegates Activities: - Analyze customer's expectation and deliver updated requirements and guidelines with documentation to development team. - Deliver and update URD (user requirement document), SRS, Use Cases, Mockup UI, Prototypes, Product Introduction & User Manual from the beginning and upcoming user stories. - Assist Project Manager in product introduction presentation to the clients (onsite & offshore) similar to Sales Executive - Compose Business Model and Business Scenario & Analysis in a partnership project (B2B, B2C) with specific model such as Revenue-sharing model. - Assist International Department lead in searching and cooperating with other international vendors in the same education field. - Work with Project Manager and deliver product or module budget estimation document on variety of system developments - Work with Project Manager to find and suggest collaboration/partnership with other domestic and overseas (international) companies in education field. - Create product road map for future development Tool used: Balsamiq, MS Visio, Figma Show less

  • VCCORP
    • Vietnam
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Business Analyst
      • Apr 2018 - Nov 2018

      Department: VCCloud Domain: Ticket Platform Objectives: Product Requirement Analyzing, User Problem Defining, Prototyping, Testing Methods: Agile Current Project: Analyze Game's Production Process of current mobile game studio, especially in Game Marketing before new and after the release; and provides Ticket Platform solutions to improve the current working process in term of job assignment. Tool used: Balsamiq, MS Visio Department: VCCloud Domain: Ticket Platform Objectives: Product Requirement Analyzing, User Problem Defining, Prototyping, Testing Methods: Agile Current Project: Analyze Game's Production Process of current mobile game studio, especially in Game Marketing before new and after the release; and provides Ticket Platform solutions to improve the current working process in term of job assignment. Tool used: Balsamiq, MS Visio

  • FPT Software
    • Vietnam
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Business Analyst
      • Nov 2017 - Apr 2018

      Location: FSU2.BU2Specialization: System DevelopmentClient: JapanWork closely with PM to clear the project scope and budget estimationElicit & Analyze requirement receiving from clients/customersCreate SRS including Business Process, Workflow, mockups.Conduct User Acceptance Test (UAT) with clients.Compose User Manual (UM) for application's ending phase.Tool used: MS Word, MS Excel, MS Project, MS Visio, Balsmiq

    • Business Analyst
      • Aug 2017 - Nov 2017

      Location: FSU1.BU1Specialization: System, Product DevelopmentClient: Singapore, USAWork closely with PM to clear the project scope and budget estimationElicit & Analyze requirement receiving from clients/customersCreate SRS including Business Process, Workflow, mockups.Conduct User Acceptance Test (UAT) with clients.Compose User Manual (UM) for application's ending phase.For project using Agile method, gather and analyze user's requirement and create user stories on JIRA for each 2-week sprint.Tool used: MS Word, MS Excel, MS Project, MS Visio, Balsmiq Show less

    • Mobile App UI Designer (Support)
      • Jan 2017 - Aug 2017

      Location: FPT HQProject: Human Resources Management - myFSoftDesign Mobile App Concept and Wireframe following by design requirement and business requirement specification.Research and study other app for better current app UX.Design Banner & Poster for Application Marketing and SalesTool Used: Illustrator, Photoshop, InvisionApp

    • CEO Executive Assistant
      • May 2016 - Jan 2017

      Location: FPT HQ Assist Chairman and CEO in writing and modifying important documents for important International Seminar and Sales. (big corporations as clients and customers such as AT&T, Boeing, Hitachi etc...)Create, publish and modify Company's Policy, Guideline and Process.Provide and discuss solutions to improve company’s services and activities.

    • Business Analyst
      • Nov 2015 - Apr 2016

      Location: FSU1.BU2Specialization: System DevelopmentClient: SingaporeWork closely with PM to clear the project scope and budget estimationElicit & Analyze requirement receiving from clients/customersCreate SRS including Business Process, Workflow, mockups.Conduct User Acceptance Test (UAT) with clients.Compose User Manual (UM) for application's ending phase.Tool used: MS Word, MS Excel, MS Project, MS Visio, Balsmiq

    • Business Analyst
      • Aug 2015 - Oct 2015

      Location: FSU1.GNCClient: USA, MalaysiaSpecialization: System Migration from IBM Lotus Notes to SharepointWork closely with PM to clear the project scope and budget estimationElicit & Analyze requirement receiving from clients/customersCreate SRS including Business Process, Workflow, mockups.Conduct User Acceptance Test (UAT) with clients.Compose User Manual (UM) for application's ending phase.Tool used: MS Word, MS Excel, MS Project, MS Visio, Balsmiq

  • ABBA English Center (Singapore)
    • Hanoi, Vietnam
    • Part-time teacher assistant
      • Jun 2015 - Sep 2015

      Giving English teachers help with learning course, lecture and learning activities for learners. Tutoring children along with the help of English teachers. Giving English teachers help with learning course, lecture and learning activities for learners. Tutoring children along with the help of English teachers.

  • Savis Viet Nam
    • Information Technology & Services
    • 1 - 100 Employee
    • Project Intern
      • Jun 2014 - Aug 2014

      Job trainee/assistant and internship Analyzing technology issues, research clients’ needs for their system improvement. Providing solutions on technology: IT services, software to other business clients, especially for telecommunication services. Job trainee/assistant and internship Analyzing technology issues, research clients’ needs for their system improvement. Providing solutions on technology: IT services, software to other business clients, especially for telecommunication services.

  • AIC Vietnam Co. Ltd.
    • Accounting
    • 1 - 100 Employee
    • Summer Internship - Research Assistant - Human Resources Department
      • Jun 2013 - Aug 2013

      Research information and advisory for helping foreign investment in Vietnam, especially from Japan. Working with important documents from important offices such as Embassy of Japan or Vietnam Consulate Office Research information and advisory for helping foreign investment in Vietnam, especially from Japan. Working with important documents from important offices such as Embassy of Japan or Vietnam Consulate Office

Education

  • University of St. Francis
    Master of Business Administration - MBA, Business Administration and Management, General
    2022 - 2023
  • University of Massachusetts Dartmouth
    Bachelor’s Degree, Management Information Systems - Technology and Management
    2011 - 2015
  • Foreign Language Specialised High School
    English
    2008 - 2010

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