Hsiu-Lin Chiu
Sales Support at SUMCO- Claim this Profile
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English Full professional proficiency
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Traditional Chinese Native or bilingual proficiency
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Japanese Limited working proficiency
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Taiwanese Native or bilingual proficiency
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Cantonese Native or bilingual proficiency
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Simplified Chinese -
Topline Score
Bio
Tony Giro
Lisa was one of my key Customer Service Specialists directly supporting my team from 2009-2015. She did an outstanding job of daily communication and support handling multiple functions of order management, WIP control and new product introduction. She showed strong initiative, good attention to detail and has excellent follow up skills. I strongly recommend Lisa for any customer support role and truly enjoyed our working relationship.
Connie Perry
I had the pleasure of working with Lisa for over 10 years, she was one of my primary Senior Customer Service specialists for our biggest supplier, TSMC. I was a very demanding customer and Lisa handled my numerous requests very professionally. She was extremely thorough, knowledgeable, responsive and always put the customer's needs first. She is highly competent and an excellent communicator. I would highly recommend Lisa for any job. She is a true pleasure to work with.
Tony Giro
Lisa was one of my key Customer Service Specialists directly supporting my team from 2009-2015. She did an outstanding job of daily communication and support handling multiple functions of order management, WIP control and new product introduction. She showed strong initiative, good attention to detail and has excellent follow up skills. I strongly recommend Lisa for any customer support role and truly enjoyed our working relationship.
Connie Perry
I had the pleasure of working with Lisa for over 10 years, she was one of my primary Senior Customer Service specialists for our biggest supplier, TSMC. I was a very demanding customer and Lisa handled my numerous requests very professionally. She was extremely thorough, knowledgeable, responsive and always put the customer's needs first. She is highly competent and an excellent communicator. I would highly recommend Lisa for any job. She is a true pleasure to work with.
Tony Giro
Lisa was one of my key Customer Service Specialists directly supporting my team from 2009-2015. She did an outstanding job of daily communication and support handling multiple functions of order management, WIP control and new product introduction. She showed strong initiative, good attention to detail and has excellent follow up skills. I strongly recommend Lisa for any customer support role and truly enjoyed our working relationship.
Connie Perry
I had the pleasure of working with Lisa for over 10 years, she was one of my primary Senior Customer Service specialists for our biggest supplier, TSMC. I was a very demanding customer and Lisa handled my numerous requests very professionally. She was extremely thorough, knowledgeable, responsive and always put the customer's needs first. She is highly competent and an excellent communicator. I would highly recommend Lisa for any job. She is a true pleasure to work with.
Tony Giro
Lisa was one of my key Customer Service Specialists directly supporting my team from 2009-2015. She did an outstanding job of daily communication and support handling multiple functions of order management, WIP control and new product introduction. She showed strong initiative, good attention to detail and has excellent follow up skills. I strongly recommend Lisa for any customer support role and truly enjoyed our working relationship.
Connie Perry
I had the pleasure of working with Lisa for over 10 years, she was one of my primary Senior Customer Service specialists for our biggest supplier, TSMC. I was a very demanding customer and Lisa handled my numerous requests very professionally. She was extremely thorough, knowledgeable, responsive and always put the customer's needs first. She is highly competent and an excellent communicator. I would highly recommend Lisa for any job. She is a true pleasure to work with.
Credentials
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Cetrificate
Silicon Drafting Institute
Experience
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SUMCO
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Semiconductor Manufacturing
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300 - 400 Employee
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Sales Support
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Mar 2018 - Present
World-class operations experience in large, complex, global organizations in semiconductor industry. Pro-actively embed, monitor and meagered NPI products, including forecast, allocation, plan delivery schedule. Patrol average 90K monthly volume for key accounts. In charge in planning, production control, inventory management, production / manufacturing operations with internal and external. Purchased and delivered over 50K monthly for 300mm import wafers. Managed logistic collaboration in between Japan, China, San Francisco, Dallas and Austin. Conducts regular internal and external audits to ensure compliance with policy and standard operating procedures. Invoke crisis management process and follow up on issues to ensure that root-cause and corrective action is provided. Work with IT to provide gathered information/cases for programmer to debug to enhance system proformance. Strong analytical and problem-solving experience, combined with sound business judgment and an ability to present analysis in a clear and compelling manner. Works closely and collaboratively with the accounting business groups to solve business problems related to financial related issues. Experience working with systems that handle sensitive data and with SOX/JSOX controls and change management processes. Isolate obstacle on air and ground transpiration to fulfilled U. S. Import and Export regulations. Extraordinary supply chain experiences to make process improvement recommendations and deliver on tactics to reach goals. Solid Knowledge of manufacturing procurement for buy and sell business model. Communicate with various teams and stakeholders on issues, challenges, or process. Collaborate with manufacturing, product support, logistics, procurement, sales, etc in problem framing and cost/benefit modeling of alternatives. Work with capacity planning and partner with field teams to coordinate and produce capacity turn-up schedule. Show less
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TSMC
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Taiwan
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Semiconductor Manufacturing
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700 & Above Employee
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Senior Global Supply Chain Management
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Jul 2010 - Dec 2017
Built and maintained key customer relationships, expand customer service, and increase quarterly business review score. Oversee supply chain operation including the sales life cycle from initination to product delivery.Point of contact in between internal and external business units. Reviewed and doucemented business requirement from multiple resources.Developed and Reviewed business processed, functional specification and business requirement.Maintained and improved informaiton management to support company objectives and regulatory compliance.Isolate processed errors and identified enhancements needed through User Acceptance Testing ( UAT).Anticipated client needs and provided pre- and post-sales services including liaising between manafacturing, finance, sales and legal.In charge of 10+ business units' supply chain operations with more than 30 global contacts. Evaluated operation models and improved efficiency 50% through customization and consolidation.Addressed and resolved issues for clients nationwide and manufacturers in Asia, using strong conflict management skills.Collborate with key stakeholders( e.g., Finance, Product Mangement, Engineering, Operations, Corporate Strategy, etc) to drive both short and long-term business planning process and strategic initiatives. Present insights and recommendations to internal stakeholders.Contract manufacturing working experience. Show less
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Global Supply Chain Management
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Jun 2004 - Jun 2010
Collaborated with and support Logistic Manager in overseeing up to $25 million orders customer. Assured proper scheduling and on time delivery. Optimized flow of supplies by developing and operation automated systems.
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Education
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San Francisco State University
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San Jose City College
CIS 137 Fundamental of SQL -
San Jose City College
Programming in Python -
Silicon Drafting Institute , Santa Clara
IC Layout Design, Cetrificate
Community
