Experience

Allmatics

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• QA Engineer

  • May 2022 - Present



Atlantis Resorts

• United Arab Emirates
• Hospitality
• 700 & Above Employee

• IT Services QA Engineer

  • Apr 2021 - Apr 2022

  * Creating documentation and SOPs for various projects* Testing hospitality-related software and management systems:Opera PMS, Neorcha, hotSOS, SevenRooms* Requirements analysis* Creating test cases* Executing test cases* Reporting bugs

• Guest Service Agent

  • Jan 2018 - Apr 2021

  * Streamlining check-in process to decrease wait times and increasecustomer satisfaction.* Investigating guest challenges and sources of dissatisfaction to offertimely resolution.* Overseeing fast-paced front desk operations and guests' needs at busyfacility.* Greeting visitors and customers upon arrival, offering assistance andanswering questions to build rapport and retention.* Collecting room deposits, fees and payments.* Taking reservations over phone and through email, recording guestinformation in computer system and verifying details.

• Agent, Imperial services

  • Aug 2015 - Jan 2018

  * Maintaining customer satisfaction with forward-thinking strategiesfocused on addressing customer needs and resolving concerns.* Collaborating with team members to handle guest requirements fromcheck-in through check-out.* Creating reports detailing daily guest numbers, accounting expenses andincome and room service usage.* Recommending hotel services or amenities that guest may finduseful.